The use case: how True Sea Moss deploys Siena AI
True Sea Moss uses Siena AI as the front line of its customer support, automating replies to common requests such as subscription and order cancellations, drafting agent replies with CoPilot, and surfacing recurring customer questions through Memory Insights.
More reported results
Figures published in Siena AI’s case study. They are not independently measured by usedby.
80% of ticket volume automated within two months of launch
In the customer’s words
We set up Siena in one week and immediately started responding in one minute instead of four days.Other companies using Siena AI
Customers across industries, with public evidence.
CanopyConfirmed
ComfrtConfirmed
Coterie BabyConfirmed
DossierConfirmed
Earth BreezeConfirmed
EskiinConfirmedGo straight to the source
Based on Siena AI’s published case study. We check the public evidence; the results are reported by the vendor.
siena.cx- Source published
- Jun 23, 2025
- Last checked
- Oct 27, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 1 minuteChecked
Printed word for word on the page, near the name of True Sea Moss.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of True Sea Moss.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- True Sea Moss uses Siena AIChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Within one week, the team launched Siena automations for their two most common requests-subscription cancellations and order cancellations-which accounted for nearly 80% of all tickets.