The use case: how Fresh Clean Threads deploys Siena AI
Fresh Clean Threads, a D2C men's basics brand, uses a Siena AI agent named Taylor to automate high-volume, low-complexity Tier 1 support tickets such as order tracking, return statuses and quick product checks. This frees its BPO agents to handle more complex interactions.
More reported results
Figures published in Siena AI’s case study. They are not independently measured by usedby.
In just weeks, Taylor was handling 18% of all incoming tickets—specifically the repetitive Tier 1 ones.
These were resolved in an average of 7.3 minutes.
In the customer’s words
Now our agents are freed up to handle the higher-level work they’re really great at. And Siena’s taking care of the repetitive tasks. It’s a win on both sides.Other companies using Siena AI
Customers across industries, with public evidence.
CanopyConfirmed
ComfrtConfirmed
Coterie BabyConfirmed
DossierConfirmed
Earth BreezeConfirmed
EskiinConfirmedGo straight to the source
Based on Siena AI’s published case study. We check the public evidence; the results are reported by the vendor.
siena.cx- Source published
- May 19, 2025
- Last checked
- Oct 27, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 91%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Fresh Clean Threads.
- The numbers in our summaryChecked
Each one is printed on the page.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Fresh Clean Threads uses Siena AIChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
In just weeks, Taylor was handling 18% of all incoming tickets—specifically the repetitive Tier 1 ones. These were resolved in an average of 7.3 minutes.