The use case: how Prose deploys Siena AI
Prose uses Siena AI as a customer-support agent with a custom persona and tone to handle repetitive inquiries such as order cancellations and subscription management by email. This frees human agents for more complex advisory requests.
More reported results
Figures published in Siena AI’s case study. They are not independently measured by usedby.
Prose aimed to automate a minimum of 25% of their inbound conversations
In the customer’s words
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing comms.Other companies using Siena AI
Customers across industries, with public evidence.
CanopyConfirmed
ComfrtConfirmed
Coterie BabyConfirmed
DossierConfirmed
Earth BreezeConfirmed
EskiinConfirmedGo straight to the source
Based on Siena AI’s published case study. We check the public evidence; the results are reported by the vendor.
siena.cx- Source published
- Jul 9, 2024
- Last checked
- Oct 27, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: over 50%Checked
Printed word for word on the page, near the name of Prose.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Prose.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Prose uses Siena AIChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Prose aimed to automate a minimum of 25% of their inbound conversations, now they are at over 50%, with plans to expand Siena's role further