The use case: how MUD\WTR deploys Siena AI
MUD\WTR uses Siena AI as a customer support agent with a customized brand voice, name and persona. It handles common inquiries and follow-up questions, while human agents focus on complex tasks such as subscription management.
More reported results
Figures published in Siena AI’s case study. They are not independently measured by usedby.
Response times decreased from two days to one, and messages per resolution reduced from 6 to 3, providing a more efficient experience for customers.
In the customer’s words
What stood out with Siena is that we're in control of everything. We can determine the tone of voice, and give her her own name and persona to reflect our brand personality and values.Other companies using Siena AI
Customers across industries, with public evidence.
CanopyConfirmed
ComfrtConfirmed
Coterie BabyConfirmed
DossierConfirmed
Earth BreezeConfirmed
EskiinConfirmedGo straight to the source
Based on Siena AI’s published case study. We check the public evidence; the results are reported by the vendor.
siena.cx- Source published
- Oct 14, 2024
- Last checked
- Oct 27, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 4.8Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of MUD\WTR.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- MUD\WTR uses Siena AIChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Our CSAT score went from floating around a 4.5, to now every week being consistently at 4.8 and above.