
Who uses Wonderful?
Wonderful builds and deploys AI agents that handle customer conversations and execute work across enterprise systems.
On usedby, 39 companies use Wonderful, including Mercado Libre, Telefónica, and Banco Caja Social. 9 of them are confirmed by a published case study, quote or press release. Every company links to the public page that names it.
39 companies, each with its public proof
Strongest proof first. Open a company to see the page that names it, and when we captured it.
ConfirmedMercado LibreMarketplaceOn or before Nov 2026
ConfirmedTelefónicaTelecommunicationsOn or before Nov 2026
ConfirmedBanco Caja SocialOn or before Nov 2026
ConfirmedBank HapoalimBanking & MortgagesOn or before Nov 2026
ConfirmedBezeqOn or before Nov 2026
ConfirmedELTA Hellenic PostOn or before Nov 2026
ConfirmedMaccabi Healthcare ServicesOn or before Nov 2026
ConfirmedPetrol OfisiOn or before Nov 2026
ConfirmedPPC EnergieOn or before Nov 2026
Observed123inkt.nlOn or before Nov 2026
ObservedA1On or before Nov 2026
ObservedAFP HabitatOn or before Nov 2026
ObservedArena Hospitality GroupOn or before Nov 2026
ObservedAutohellasOn or before Nov 2026
ObservedBanca AideXaOn or before Nov 2026
| Company | Industry | Proof | First public proof | Source |
|---|---|---|---|---|
| Mercado Libre | Marketplace | On or before Nov 2026 | wonderful.ai | |
| Telefónica | Telecommunications | On or before Nov 2026 | wonderful.ai | |
| Banco Caja Social | — | On or before Nov 2026 | wonderful.ai | |
| Bank Hapoalim | Banking & Mortgages | On or before Nov 2026 | wonderful.ai | |
| Bezeq | — | On or before Nov 2026 | wonderful.ai | |
| ELTA Hellenic Post | — | On or before Nov 2026 | wonderful.ai | |
| Maccabi Healthcare Services | — | On or before Nov 2026 | wonderful.ai | |
| Petrol Ofisi | — | On or before Nov 2026 | wonderful.ai | |
| PPC Energie | — | On or before Nov 2026 | wonderful.ai | |
| 123inkt.nl | — | On or before Nov 2026 | wonderful.ai | |
| A1 | — | On or before Nov 2026 | wonderful.ai | |
| AFP Habitat | — | On or before Nov 2026 | wonderful.ai | |
| Arena Hospitality Group | — | On or before Nov 2026 | wonderful.ai | |
| Autohellas | — | On or before Nov 2026 | wonderful.ai | |
| Banca AideXa | — | On or before Nov 2026 | wonderful.ai | |
| BITE | Telecommunications | On or before Nov 2026 | wonderful.ai | |
| Colosseum Dental Group | — | On or before Nov 2026 | wonderful.ai | |
| COSMOTE | — | On or before Nov 2026 | wonderful.ai | |
| Croatia Osiguranje | — | On or before Nov 2026 | wonderful.ai | |
| El Al | — | On or before Nov 2026 | wonderful.ai | |
| Elior Group | — | On or before Nov 2026 | wonderful.ai | |
| Emergencias Salud | — | On or before Nov 2026 | wonderful.ai | |
| emi FALCK | — | On or before Nov 2026 | wonderful.ai | |
| Energisa | Energy, Utilities & Cleantech | On or before Nov 2026 | wonderful.ai | |
| Ethniki Insurance | — | On or before Nov 2026 | wonderful.ai | |
| FC Bayern | — | On or before Nov 2026 | wonderful.ai | |
| Hellas Direct | Insurance & InsurTech | On or before Nov 2026 | wonderful.ai | |
| Israel Discount Bank | — | On or before Nov 2026 | wonderful.ai | |
| Kerry Group | — | On or before Nov 2026 | wonderful.ai | |
| Liberty Global | Telecommunications | On or before Nov 2026 | wonderful.ai | |
| Libra Insurance | — | On or before Nov 2026 | wonderful.ai | |
| Lifenet Healthcare | — | On or before Nov 2026 | wonderful.ai | |
| Menora Mivtachim | — | On or before Nov 2026 | wonderful.ai | |
| MEO | — | On or before Nov 2026 | wonderful.ai | |
| Norlys | — | On or before Nov 2026 | wonderful.ai | |
| Pazgas | — | On or before Nov 2026 | wonderful.ai | |
| Piraeus Bank | — | On or before Nov 2026 | wonderful.ai | |
| Swiss Marketplace Group | Marketplace | On or before Nov 2026 | wonderful.ai | |
| TIM | — | On or before Nov 2026 | wonderful.ai |
Is Wonderful used in companies like yours?
By industry
5 industries among 39 customers. Of the 6 with a known size, 67% have more than 1,000 employees.
- Telecommunications


3 - Marketplace

2 - Banking & Mortgages
1 - Energy, Utilities & Cleantech
1 - Insurance & InsurTech
1
By industry and company size
| Industry | Customers | ≤ 200 | 201–1,000 | > 1,000 | Unknown |
|---|---|---|---|---|---|
| Telecommunications | 3 | 0 | 0 | 1 | 2 |
Employees per company. Every proof level counts, job posts included. A company with no stored size gets its own column, never counted as small.
Which AI agents for customer service tools companies use, by industry: Telecommunications · Marketplace · Banking & Mortgages · Energy, Utilities & Cleantech · Insurance & InsurTech
What Wonderful does, and what to check
What Wonderful does
Wonderful builds and deploys AI agents that handle customer conversations and execute work across enterprise systems.
- Voice and messaging agents
- Enterprise system actions
- Multilingual deployment
- Resolve billing questions
- Guide customers through purchases
- Automate customer service
Written by usedby from wonderful.ai.
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Wonderful work with the tools we already use?
Wonderful alternatives, by public customers
Same or competing category, from another vendor. Every proof level counts. A shared category alone does not establish the same functions or suitability for your task.
WonderfulThis toolReference
IntercomAI-first customer service platform0 shared with Wonderful0 sharedWho uses Intercom →
GorgiasE-commerce helpdesk with an AI Agent that automates support and drives sales for Shopify brands.0 shared with Wonderful0 sharedWho uses Gorgias →
Featurebase0 shared with Wonderful0 sharedWho uses Featurebase →
SierraConversational AI agent platform for enterprise customer service across chat, voice, email and messaging.1 shared with Wonderful1 sharedWonderful vs Sierra →
CognigyAI agents for contact centers across voice and digital channels, part of NiCE since 20250 shared with Wonderful0 sharedWho uses Cognigy →
Questions about Wonderful
Who uses Wonderful?
39 companies use Wonderful (9 confirmed, 30 observed), including Mercado Libre, Telefónica, and Banco Caja Social.
Which industries use Wonderful?
The industries with the most Wonderful customers are Telecommunications (3).
What are the alternatives to Wonderful?
Ranked by public customers (every proof level counts, job posts included), the top Wonderful alternatives are Intercom (130 customers, 0 shared), Gorgias (117 customers, 0 shared), Featurebase (78 customers, 0 shared), and Sierra (62 customers, 1 shared). See all Wonderful alternatives.
How does usedby know who uses Wonderful, and how current is it?
Each company here links to a public page that names it as a Wonderful customer, and each line shows its proof level. The latest check ran on November 15, 2026. How usedby collects and checks its data.
Where this data comes from
Two proof levels
Main sources
- wonderful.ai/industries/telecommunication
- wonderful.ai/industries/insurance
- wonderful.ai/industries/retail
- 10 case studies, quotes and press releases
Cite this page
UsedBy.ai (2026). Who uses Wonderful? 39 companies. Retrieved from https://www.usedby.ai/tools/wonderful, latest check November 15, 2026.