AI agents for customer service tools used by Marketplace companies
Each line links its public proof and the date usedby last checked it.
18
Marketplace companies use AI agents for customer service tools
The most used: Decagon (4), Sierra (3), and Maven AGI (2).Data as of Oct 23, 2026
Ranking
Tools ranked by the Marketplace companies that use them. Ties go to the stronger proof.
Who uses each tool
Strongest proof first. A job post is a signal, the weakest proof.
1
Decagon4 companies · Checked Oct 15, 202644 confirmed 0 observed
Mercado LibreChecked Oct 15, 2026
FaireChecked Oct 15, 2026
FlashfoodChecked Oct 15, 2026
WhopChecked Oct 15, 2026
2
Sierra3 companies · Checked Oct 19, 202631 confirmed 2 observed
Vivid SeatsChecked Oct 19, 2026
LINE MAN WongnaiChecked Oct 19, 2026
MintedChecked Oct 19, 2026
3
Maven AGI2 companies · Checked Oct 20, 202624
Crescendo2 companies · Checked Oct 18, 202625
LivePerson2 companies · Checked Oct 23, 202626
Parloa2 companies · Checked Oct 23, 202627
Forethought1 company · Checked Oct 17, 202618
Gupshup1 company · Checked Oct 18, 202619
Yellow.ai1 company · Checked Oct 19, 2026110
Zowie1 company · Checked Oct 19, 20261
How usedby counts
A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.
No software vendor had to be left out.
Data as of October 23, 2026.
Questions
Which AI agents for customer service tools do Marketplace companies use most?
Decagon leads: 4 of the 18 Marketplace companies on usedby that use AI agents for customer service tools use it. Next: Sierra (3), Maven AGI (2), Crescendo (2), and LivePerson (2). See Decagon.
How many Marketplace companies use AI agents for customer service tools?
18 Marketplace companies on usedby use at least one of 10 AI agents for customer service tools. It counts the companies usedby tracks.
What proof backs these lines?
Of the 18 companies, each counted at its strongest proof: 7 confirmed, 0 declared, 11 observed and 0 known from a job post.
How does usedby build this ranking?
usedby counts each Marketplace company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.