1
AI tool in use at Vivid Seats
Vivid Seats uses 1 AI tool: Sierra (Customer Service Automation). A published story, quote or press release confirms it.Latest check Oct 9, 2026: 1 of 1 tool checked, from 2 public sources.
- Industry
- Marketplace
- Website
- vividseats.com
- AI tools in use
- 1Median for the 78 Marketplace companies on usedby: 1
- Latest check
- October 9, 20261 of 1 tool checked so far
Every AI tool at Vivid Seats
1 line, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Category | First public proof | Proof | Source |
|---|---|---|---|---|
 Sierra | Customer Service Automation | On or before Apr 2026 | sierra.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In the words of Vivid Seats
Published results, each linked to its dated source. We quote, we do not score.
We're able to think really big about what's possible,Vivid Seats compared to other companies in Marketplace
Vivid Seats uses 1 AI tool. The median among the 78 Marketplace companies on usedby is 1. None of its 77 peers uses fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
78 Marketplace companies on usedby, by number of AI tools
- 52 companies with 1 tool
- 9 companies with 2 tools
- 6 companies with 3 tools
- 4 companies with 4 tools
- 2 companies with 5 tools
- 2 companies with 6 tools
- 0 companies with 7 tools
- 3 companies with 8 tools or more
Questions about AI at Vivid Seats
What AI tools does Vivid Seats use?
Vivid Seats uses 1 AI tool: Sierra. 1 is confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.
Which AI tool do Marketplace companies use most?
Cursor is the most used AI tool among the 78 Marketplace companies on usedby: 7 of them use it. See who uses Cursor.
How does Vivid Seats compare to other Marketplace companies?
Vivid Seats uses 1 AI tool. The median among the 78 Marketplace companies on usedby is 1, and 0 of its 77 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Vivid Seats uses?
Each tool is linked to a public page that names Vivid Seats: a vendor's customer page, a published case study, a press release or a job post. We save most pages with a dated capture and check them again on each run. A tool leaves the list only after three checks in a row that no longer find Vivid Seats, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.