The use case: how Vivid Seats deploys Sierra
Vivid Seats uses a Sierra-powered AI agent integrated with its backend systems to recognize logged-in fans, pull up their order details, and resolve common requests such as locating tickets, explaining delivery timelines, and troubleshooting. It handles routine inquiries so the customer experience team can focus on root-cause fixes and process improvements.
More reported results
Figures published in Sierra’s case study. They are not independently measured by usedby.
customer satisfaction has risen by 35%
In the customer’s words
We're able to think really big about what's possible,Sierra users in Marketplace
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Sierra’s published case study. We check the public evidence; the results are reported by the vendor.
sierra.ai- Source published
- Mar 17, 2026
- Last checked
- Oct 7, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 40%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Vivid Seats.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Vivid Seats uses SierraChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Since launch, containment has increased by 40% and customer satisfaction has risen by 35%. But the numbers only tell part of the story.