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How Capital on Tap uses Sierra

60%

“Today they sit at 60%, on track for 65% by the end of the quarter.”

As published on sierra.ai, June 2026. Captured by usedby on Oct 7, 2026.

What happened

Capital on Tap uses a Sierra AI chat agent to handle customer support conversations for its small business credit card and savings customers. The agent pulls real account data through multiple tools to answer questions on credit limit reviews, card declines, and statement balances.

Summary written by usedby from the source page, in English. The figures are those of Sierra and Capital on Tap, not ours.

  • 35%“On the day they went live, they hit 35%.”
  • 4%“The real figure was 4%.”

Capital on Tap launched with a containment target of 30%. On the day they went live, they hit 35%. "Every time we have set targets, we have had to increase them midway through the quarter," Tilly says.

From the page. sierra.ai, captured Oct 7, 2026

We have been able to do the work of ten people

Tilly James, AI Operations Lead, Capital on Tap. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 60%CheckedPrinted word for word on the page, near the name of Capital on Tap.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Capital on Tap.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Capital on Tap uses SierraCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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