2
AI tools in use at Serco
Serco uses 2 AI tools: CallMiner (Customer Service Automation) and Phenom (Recruiting & Talent Acquisition). 2 are confirmed by a published story, quote or press release; none is listed on the vendor's own pages.Latest check Oct 8, 2026: 2 of 2 tools checked, from 2 public sources.
- Website
- serco.com
- AI tools in use
- 2
- Latest check
- October 8, 20262 of 2 tools checked so far
Every AI tool at Serco
2 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 CallMiner | Customer Service Automation | — | callminer.com | |
 Phenom | Recruiting & Talent Acquisition | — | phenom.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
Questions about AI at Serco
What AI tools does Serco use?
Serco uses 2 AI tools: CallMiner and Phenom. 2 are confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.
How does usedby know which AI tools Serco uses?
Each tool is linked to a public page that names Serco: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Serco, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.