Kustomer32 customers
Used by 32 companies on usedby, 9 of them in E-commerce & D2C. 1 also uses Dialpad. Compare Dialpad and Kustomer
Source: kustomer.com, latest capture Oct 3, 2026.
1 of the 40 Dialpad customers on usedby also uses another tool on this list. The tools most often used by the same companies are Kustomer (1 shared, 32 customers in all).Latest check Oct 8, 2026: 572 of 585 public lines checked. Customer counts include every proof level, job-post signals included. Shared customers are counted on confirmed or observed lines on both tools.
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Dialpad customer also uses another tool on this list
Kustomer shares the most companies with Dialpad: 1 company uses both.
Ranked by shared customers
Tools of the same or a competing category, from another vendor, used by at least one company that also uses Dialpad. A shared customer has a confirmed or observed line on both tools.
| # | Alternative | Shared with Dialpad | Customers | Compare |
|---|---|---|---|---|
| 1 | KustomerMostly E-commerce & D2C (9) | 1 | 32 | Compare Dialpad vs Kustomer |
Other Customer Service Automation tools on usedby
Same category, with public customers, but no company named with Dialpad yet.
Switch signals
A company that left one vendor's page and appeared on another's.
No switch publishedA switch needs a departure from one vendor's page, seen on two checks in a row, and a dated arrival on another. usedby does not publish departures yet, so no switch shows here.
By industry
Which of these tools the companies on usedby use, by industry. Each row counts the companies of that industry on usedby that use at least one of these tools.
| Industry | Most used | Next | Companies |
|---|---|---|---|
| Fintech & Payments |  DevRev28% |  Assembled24% | 25 companies |
| E-commerce & D2C | Kustomer56% |  Intercom13% | 16 companies |
| Telecommunications |  Cognigy33% |  Sanas27% | 15 companies |
| DevTools & Infrastructure | Assembled23% |  Decagon23% | 13 companies |
| Insurance & InsurTech |  Parloa54% | Cognigy23% | 13 companies |
Read the first row as: among the 25 Fintech & Payments companies on usedby that use one of these tools, 28% use DevRev. Shares can add up to more than 100% because some companies use two tools.
Questions about Dialpad alternatives
Which tool shares the most customers with Dialpad?
Kustomer: 1 company uses both on usedby. Kustomer has 32 customers in all. See who uses Kustomer.
Do Dialpad customers use other tools too?
1 of the 40 Dialpad customers on usedby also uses another tool on this list. Kustomer shares the most: 1.
Which of Dialpad and its alternatives do Fintech & Payments companies on usedby use?
Among the 25 Fintech & Payments companies on usedby that use one of these tools, 28% use DevRev. Assembled comes next, with 24%.
Which of Dialpad and its alternatives do E-commerce & D2C companies on usedby use?
Among the 16 E-commerce & D2C companies on usedby that use one of these tools, 56% use Kustomer. Intercom comes next, with 13%.
How does usedby rank Dialpad alternatives?
Only tools of the same or a competing category, from another vendor, count. They are ranked by shared customers: companies with a confirmed or observed line on both tools, from public pages, most with a dated capture. Tools with no shared customer are listed apart. Customer counts include every proof level, job-post signals included.