2
AI tools in use at Shopmonkey
Shopmonkey uses 2 AI tools: Dialpad (Customer Service Automation) and QA Wolf (Code Quality & Security). 2 are confirmed by a published story, quote or press release; none is listed on the vendor's own pages.Latest check Oct 8, 2026: 2 of 2 tools checked, from 4 public sources.
- Website
- shopmonkey.io
- AI tools in use
- 2
- Latest check
- October 8, 20262 of 2 tools checked so far
Every AI tool at Shopmonkey
2 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Dialpad | Customer Service Automation | — | dialpad.com | |
 QA Wolf | Code Quality & Security | — | qawolf.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Shopmonkey's own words
Published results, each linked to its dated source. We quote, we do not score.
under 30 secondsAverage speed to answer, every week since the queue change
Shopmonkey uses Dialpad. Vendor case study, Captured Oct 8, 2026.$600K/yearQA engineering and infrastructure costs offset
Shopmonkey uses QA Wolf. Vendor case study, Captured Oct 7, 2026.Be methodical in your approach— but don't add AI just for the sake of saying you do AI. Really act on what's in the best interest of your customers. For us, that means keeping the phone answered in under 30 seconds. That's what our customers want, and that's what drives the scores and the sentiment we're proud of.Questions about AI at Shopmonkey
What AI tools does Shopmonkey use?
Shopmonkey uses 2 AI tools: Dialpad and QA Wolf. 2 are confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.
How does usedby know which AI tools Shopmonkey uses?
Each tool is linked to a public page that names Shopmonkey: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Shopmonkey, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.