How Camino Financial uses Dialpad
six hours
“we got it down to six hours or less”
As published on dialpad.com. Checked by usedby on Oct 18, 2026.
What happened
Camino Financial, a lender to small businesses, replaced its old phone system with Dialpad and uses it with a native Salesforce integration for call logging, click-to-call, call analytics and routing across departments. Agents also use the power dialer to call leads automatically.
Summary written by usedby from the source page, in English. The figures are those of Dialpad and Camino Financial, not ours.
- 97%“Customer satisfaction has increased from 94% to 97%, because agents have the information they need right in real time”
- 80%“we were able to start calling 80% of our leads within five minutes”
- 25%“Prior to power dialing, we were only able to reach 25% of our leads fast enough”
Prior to Dialpad, the resolution time was about forty-eight hours. Our goal was to lower that by 24 hours. But with Dialpad’s integration and analytics, we got it down to six hours or less.
Dialpad is part of the company culture at Camino Financial.
What the story claims, and what we checked
What we compared with the page.
- The figure: six hoursCheckedPrinted word for word on the page, near the name of Camino Financial.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Camino Financial.
- Camino Financial uses DialpadCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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