Skip to main content
usedby
Search tools, companies

How Deutsche Telekom uses Rasa

38M+

“38M+ interactions handled seamlessly by AI”

As published on rasa.com. Captured by usedby on Oct 8, 2026.

What happened

Deutsche Telekom uses Rasa to power Frag Magenta, its customer-facing AI agent for customer service, deployed across web, mobile, WhatsApp, and IVR. It is migrating parts of the agent to Rasa's CALM technology and plans to extend into voice.

Summary written by usedby from the source page, in English. The figures are those of Rasa and Deutsche Telekom, not ours.

  • 10M“10M customer issues resolved effectively”
  • 40%“40% target solution rate achieved in chat”
  • 4.4-star“4.4-star customer satisfaction consistently maintained”

Conversation-driven development was prioritized, driving continuous improvement to the solution rate (Telekom's north star metric) by leveraging the Rasa Platform to learn from real end-user interactions.

From the page. rasa.com, captured Oct 8, 2026

Since the chatbot based on Rasa CALM can process around 50% of service desk inquiries independently, we reduced the need for human agents by approximately 30%. Thanks to the excellent backend integration capabilities of the Rasa solution, we quickly implemented the chatbot's self-service features.

Roland Csibi, Service Hub Owner - User Support Service Hub, Deutsche Telekom. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 38M+CheckedPrinted word for word on the page, near the name of Deutsche Telekom.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Deutsche Telekom.
  • Deutsche Telekom uses RasaCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

41,000 agents“This ambitious project will migrate 41,000 agents to the platform within 18 months”Deutsche Telekom uses Sprinklr. Another tool at Deutsche Telekom10%“T-Mobile's virtual assistant has reached 10% of Messaging customers”T-Mobile uses Rasa. Another customer of Rasa25%“25% Self-service customers”Autodesk uses Rasa. Another customer of Rasa