1
AI tool in use at Sony India
Sony India uses 1 AI tool: Yellow.ai (Chatbots & Live Chat). A published story, quote or press release confirms it.Latest check Oct 8, 2026: 1 of 1 tool checked, from 2 public sources.
- Website
- sony.co.in
- AI tools in use
- 1
- Latest check
- October 8, 20261 of 1 tool checked so far
Every AI tool at Sony India
1 line, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Yellow.ai | Chatbots & Live Chat | — | yellow.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Sony India's own words
Published results, each linked to its dated source. We quote, we do not score.
With our constantly expanding customer base and vast network of dealers, Sony India recognizes the need to provide 24×7 assistance with a dedicated helpline for quick sales and service support. With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher. Within two months of going live, ‘Isha’ has successfully handled over 21,000 customer and dealer calls with seamless integration. As always, we value our customers who are an integral part of our growth and we endeavour to deliver the best-in-class customer experienceQuestions about AI at Sony India
What AI tools does Sony India use?
Sony India uses 1 AI tool: Yellow.ai. 1 is confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.
How does usedby know which AI tools Sony India uses?
Each tool is linked to a public page that names Sony India: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Sony India, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.