5
AI tools in use at Sony
Sony uses 5 AI tools: Yellow.ai (Chatbots & Live Chat), Anyword (Marketing), Krisp (Meeting Assistants), Listen (AI Search & Research), and 1 other tool. 1 is confirmed by a published story, quote or press release; 4 are listed on the vendor's own pages.Latest check Oct 8, 2026: 4 of 5 tools checked, from 8 public sources.
- Industry
- Media & Publishing
- Website
- sony.com
- AI tools in use
- 5Median for the 66 Media & Publishing companies on usedby: 1
- Latest check
- October 8, 20264 of 5 tools checked so far
Every AI tool at Sony
5 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Yellow.ai | Chatbots & Live Chat | — | yellow.ai | |
 Anyword | Marketing | — | anyword.com | |
 Krisp | Meeting Assistants | — | krisp.ai | |
 Listen | AI Search & Research | — | listenlabs.ai | |
 Uniphore | Enterprise AI Platforms | — | uniphore.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Sony's own words
Published results, each linked to its dated source. We quote, we do not score.
With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher.Sony compared to other Media & Publishing companies
Sony uses 5 AI tools. The median among the 66 Media & Publishing companies on usedby is 1. 58 of its 65 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
66 Media & Publishing companies on usedby, by number of AI tools
- 36 companies with 1 tool
- 12 companies with 2 tools
- 5 companies with 3 tools
- 5 companies with 4 tools
- 4 companies with 5 tools
- 0 companies with 6 tools
- 0 companies with 7 tools
- 4 companies with 8 tools or more
What its peers use that Sony does not
Questions about AI at Sony
What AI tools does Sony use?
Sony uses 5 AI tools: Yellow.ai, Anyword, Krisp, Listen, and Uniphore. 1 is confirmed by a published story, quote or press release, and 4 are listed on the vendor's own pages.
Does Sony use ElevenLabs?
usedby has not found a public page showing that Sony uses ElevenLabs. ElevenLabs is the most used AI tool among the 66 Media & Publishing companies on usedby: 8 of them use it. See who uses ElevenLabs.
How does Sony compare to other Media & Publishing companies?
Sony uses 5 AI tools. The median among the 66 Media & Publishing companies on usedby is 1, and 58 of its 65 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Sony uses?
Each tool is linked to a public page that names Sony: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Sony, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.