1
AI tool in use at Virgin Media O2
Virgin Media O2 uses 1 AI tool: Sierra (Customer Service Automation). A published story, quote or press release confirms it.Latest check Oct 7, 2026: 1 of 1 tool checked, from 2 public sources.
- Industry
- Telecommunications
- Website
- virginmediao2.co.uk
- AI tools in use
- 1Median for the 69 Telecommunications companies on usedby: 2
- Latest check
- October 7, 20261 of 1 tool checked so far
Every AI tool at Virgin Media O2
1 line, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Sierra | Customer Service Automation | On or before Oct 2026 | sierra.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Virgin Media O2's own words
Published results, each linked to its dated source. We quote, we do not score.
This is about supporting our people, not replacing them. By using AI to help with routine journeys, we can give customers faster support where it makes sense, while freeing up our advisors to focus on the complex, sensitive and human moments where their expertise and experience make the biggest difference.Virgin Media O2 compared to other Telecommunications companies
Virgin Media O2 uses 1 AI tool. The median among the 69 Telecommunications companies on usedby is 2. None of its 68 peers uses fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
69 Telecommunications companies on usedby, by number of AI tools
- 32 companies with 1 tool
- 10 companies with 2 tools
- 5 companies with 3 tools
- 8 companies with 4 tools
- 2 companies with 5 tools
- 1 company with 6 tools
- 1 company with 7 tools
- 10 companies with 8 tools or more
What its peers use that Virgin Media O2 does not
Questions about AI at Virgin Media O2
What AI tools does Virgin Media O2 use?
Virgin Media O2 uses 1 AI tool: Sierra. 1 is confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.
Does Virgin Media O2 use ElevenLabs?
usedby has not found a public page showing that Virgin Media O2 uses ElevenLabs. ElevenLabs is the most used AI tool among the 69 Telecommunications companies on usedby: 8 of them use it. See who uses ElevenLabs.
How does Virgin Media O2 compare to other Telecommunications companies?
Virgin Media O2 uses 1 AI tool. The median among the 69 Telecommunications companies on usedby is 2, and 0 of its 68 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Virgin Media O2 uses?
Each tool is linked to a public page that names Virgin Media O2: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Virgin Media O2, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.