3
AI tools in use at Singtel
Singtel uses 3 AI tools: Paradox (Recruiting & Talent Acquisition), Sierra (Customer Service Automation), and DataRobot (ML Ops & Training). 2 are confirmed by a published story, quote or press release; 1 is listed on the vendor's own pages.Latest check Oct 7, 2026: 3 of 3 tools checked, from 5 public sources.
- Industry
- Telecommunications
- Website
- singtel.com
- AI tools in use
- 3Median for the 69 Telecommunications companies on usedby: 2
- Latest check
- October 7, 20263 of 3 tools checked so far
Every AI tool at Singtel
3 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Paradox | Recruiting & Talent Acquisition | — | paradox.ai | |
 Sierra | Customer Service Automation | On or before Mar 2026 | sierra.ai | |
 DataRobot | ML Ops & Training | — | datarobot.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Singtel's own words
Published results, each linked to its dated source. We quote, we do not score.
By using AI to support our customer service teams, we can ensure customers are promptly and well assisted, while empowering our agents to focus on more complex cases where human expertise matters most.Putting our customers first has always been at the heart of what we do. The deployment of agentic AI across chat and voice is about delivering real value — more personalised experiences, greater convenience and faster, more responsive service. By using AI to support our customer service teams, we can ensure customers are promptly and well assisted, while empowering our agents to focus on more complex cases where human expertise matters most. Our AI agents are designed to understand local expressions and even Singlish, reflecting our roots as a homegrown company serving a diverse nation. This marks an important step in redefining how we build and sustain customer relationships in the AI era.Singtel compared to other Telecommunications companies
Singtel uses 3 AI tools. The median among the 69 Telecommunications companies on usedby is 2. 42 of its 68 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
69 Telecommunications companies on usedby, by number of AI tools
- 32 companies with 1 tool
- 10 companies with 2 tools
- 5 companies with 3 tools
- 8 companies with 4 tools
- 2 companies with 5 tools
- 1 company with 6 tools
- 1 company with 7 tools
- 10 companies with 8 tools or more
What its peers use that Singtel does not
Questions about AI at Singtel
What AI tools does Singtel use?
Singtel uses 3 AI tools: Paradox, Sierra, and DataRobot. 2 are confirmed by a published story, quote or press release, and 1 is listed on the vendor's own pages.
Does Singtel use ElevenLabs?
usedby has not found a public page showing that Singtel uses ElevenLabs. ElevenLabs is the most used AI tool among the 69 Telecommunications companies on usedby: 8 of them use it. See who uses ElevenLabs.
How does Singtel compare to other Telecommunications companies?
Singtel uses 3 AI tools. The median among the 69 Telecommunications companies on usedby is 2, and 42 of its 68 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Singtel uses?
Each tool is linked to a public page that names Singtel: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Singtel, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.