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AI tools used in Transportation: 311 companies, with public proof

The AI tools that the 311 Transportation companies on usedby use, ranked by the companies with a confirmed or observed proof. Each line links to the public page behind it.

Last updated October 9, 2026

311

companies with a public AI tool

usedby lists 311 Transportation companies with at least one public AI tool. Cognigy is the most used: 12 of them (4%). Then come Movable Ink (12) and Retool (10). They use 1.9 AI tools on average. Doordash (27 AI tools) and Uber (25 AI tools) use the most.Latest check Oct 9, 2026: 551 of 586 public lines checked. Shares are of the 311 companies on usedby, not of the whole industry: we list a company when a public page shows its AI tools.

Top AI tools in Transportation

Ranked by the 311 Transportation companies on usedby with a confirmed or observed proof. Job-post signals are counted apart, never ranked.

Cognigy4% (12)
Movable Ink4% (12)
Retool3% (10)
Cursor3% (9)
Arize AI3% (8)

Cognigy is the most used AI tool among the 311 Transportation companies on usedby: 12 of them (4%) use it. Movable Ink follows with 12 (4%).

AI in Transportation, on usedby

Across more than 250 companies tracked on usedby in Transportation, AI tools appear in customer service, operations, engineering, hiring and marketing teams. Travel & Hospitality and Logistics & Supply Chain each account for more than 100 of them, Airlines & Aviation Services for more than 40 and Mobility & Ride-hailing for more than 10.

Support & CX, Operations & Workflow, Engineering & Data, Legal & HR and Marketing & Content are among the most used tool families. In support, Cognigy, Ada and Decagon handle customer conversations, while Levity, FloQast and Rossum show up in back office workflows. Engineering teams rely on Retool, Cursor, Arize AI, GitHub Copilot and Bito, and recruiters use hireEZ, Metaview and BrightHire. Marketing teams work with Movable Ink, Bloomreach and Surfer, and sales teams with HubSpot, Clay and Hyperbound. Uber, Booking.com, Airbnb, DHL, FedEx, American Airlines, Hilton and UPS are among the companies listed, each with a confirmed or observed proof.

Where AI lands

Each family of AI tools, by the Transportation companies on usedby that use one, with the tools they use most.

  1. Support & CX98 companies, 32%
  2. Operations & Workflow92 companies, 30%
  3. Engineering & Data82 companies, 26%
  4. Legal & HR50 companies, 16%
  5. Marketing & Content47 companies, 15%
  6. Creative & Design29 companies, 9%
  7. Sales & Growth27 companies, 9%
  8. Meeting & Voice26 companies, 8%

In their own words

Verbatim quotes from Transportation companies, each linked to the page it comes from.

So much better than other products in both breadth of data and ease of use
Batul Aboukar, Product Manager, Digital Platforms
American Airlines · on ASAPP · Source
Frames gives managers an interactive view of their teams and the impact of every decision, letting us build and iterate in record time.
Sunil Maddi, Enterprise Solution Architect
Uber · on Pigment · Source
AppZen is most helpful in flagging errors with customized travel expense rules, while categorizing expense items by high, medium, and low risk levels.
Jason Mapa, AP Accounting/Finance Ops Specialist
Booking.com · on AppZen · Source
Since using Magical, we haven’t had anyone complaining about tiredness. They’re not typing as much in the day. It’s been really good to bring this to the team.
Nicolas O., Digital Customer Care Department Team Leader
DHL · on Magical · Source
If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.
Nils Pommerien, Director, SRE, Airbnb
Airbnb · on incident.io · Source

Well-known Transportation companies on usedby

Each with the AI tools a public page shows it uses.

  • Uber

    Retool, Arize AI, GitHub Copilot, Sierra and 21 more

  • Booking.com

    Arize AI, ThoughtSpot, hireEZ, Glean and 8 more

  • Airbnb

    Retool, Figma, incident.io, Tray.io and 7 more

  • DHL

    Cognigy, Surfer, HeyGen, Phenom and 4 more

  • FedEx

    GitHub Copilot, ServiceNow, Surfer, Tray.io and 4 more

  • American Airlines

    Decagon, GitHub Copilot, Levelpath, Monte Carlo and 1 more

  • Hilton

    Cursor, hireEZ, Writer, and invideo

  • UPS

    Clay, Colossyan, Forethought, and Globality

  • Doordash

    Retool, Cursor, Arize AI, FloQast and 23 more

  • Instacart

    Cursor, Arize AI, FloQast, Moveworks and 10 more

  • United Airlines

    Movable Ink, Cresta, Bito, AWS Bedrock and 5 more

  • Lyft

    Retool, Cursor, ThoughtSpot, hireEZ and 4 more

Who uses what

AI tools per area at the 8 Transportation companies with the most tools on usedby. Areas are tool categories: too few lines name the team.

AI tools per area at the Transportation companies with the most tools
CompanySupport & CXOperations & WorkflowEngineering & DataLegal & HRMarketing & ContentCreative & DesignSales & Growth
DoordashObserve.AI, Giga, Intercom, and ResolveFloQast, Within, Coda, and SuperhumanWarp, Hightouch, QA Wolf, Factory, Modal, AWS Bedrock, Arize AI, SentinelOne, Fireworks AI, Cursor, Retool, and SnowflakeIvo and GemWordtunePhotoroomHubSpot
UberSprinklr and SierraPigment, Within, Coda, Miro, Writer, and ServiceNowLanceDB, LangSmith, Fireworks AI, Retool, Torq, Comet Opik, Arize AI, GitHub Copilot, Bolt.new, and ChatGPTIvoMutiny and OcoyaFigmaGong and Clay
InstacartMoveworksGumloop, Reclaim, Zip, FloQast, and GleanBraintrust, Snowflake, Databricks, Recall.ai, Arize AI, and CursorBrightHire, Drata, and IroncladPepper ContentFigma0
Samsara0Glean, Workato, and GumloopDatabricks, Mixpanel, LangChain, Claude, and BraintrustVanta, hireEZ, BrightHire, and Juicebox0FigmaSalesloft, Actively, and 1mind
AirbnbZendesk AITray.io, incident.io, and LindySonar, Claude, and Retool0WordtuneFigmaZoomInfo and Clay
Booking.comParloaAppZen, Glean, and ServiceNowThoughtSpot, Sonar, Arize AI, Weaviate, H2O.ai, and SnowflakehireEZ and Harvey000
United AirlinesNetomi and CrestaPalantir AIPBito, Sonar, Harness, and AWS BedrockPhenomMovable Ink00
DHLCognigyAbacus.AI, Guru, and Magical0Phenom and LuminanceSurferHeyGen0

Scroll sideways for more areas.

Doordash has AI tools in 7 of these 7 areas. Engineering & Data holds the most tools at these companies: 46 in total.

Newest changes

New tools across the 311 Transportation companies on usedby, last 90 days.

Jul 6 – Aug 20SixtStartedCognigy
Jul 6 – Aug 20TripadvisorStartedCognigy

311 Transportation companies on usedby

Each company links to its AI stack and the proof behind each tool.

Showing 30 of 311.

Questions about AI in Transportation

What AI tools do Transportation companies use?

Cognigy comes first: 12 of the 311 Transportation companies on usedby use it, with a confirmed or observed proof (4%). Movable Ink (12), Retool (10), Cursor (9), and Arize AI (8) come next. See who uses Cognigy.

How many Transportation companies use AI tools?

usedby lists 311 Transportation companies with at least one public AI tool. This counts the companies usedby tracks, not the whole industry.

What AI coding tools do Transportation companies use?

On usedby: Cursor (9), GitHub Copilot (5), and Bito (4), counted among the 311 Transportation companies with a confirmed or observed proof of the tool.

What AI customer support tools do Transportation companies use?

On usedby: Cognigy (12), Ada (6), and Decagon (6), counted among the 311 Transportation companies with a confirmed or observed proof of the tool.

What AI sales tools do Transportation companies use?

On usedby: HubSpot (4), Clay (3), and Hyperbound (3), counted among the 311 Transportation companies with a confirmed or observed proof of the tool.

How does usedby count AI use in Transportation?

Each line comes from a public page that names the company: a vendor's customer page, a published case study, a press release or a job post, most saved with a dated capture and checked again on each run. usedby lists a company because such a page exists, so the shares on this page describe the Transportation companies on usedby, not the whole industry.