2
AI tools in use at LATAM Airlines
LATAM Airlines uses 2 AI tools: Zendesk AI and Sprinklr (Customer Service Automation). 1 is confirmed by a published story, quote or press release; 1 is listed on the vendor's own pages.Latest check Oct 8, 2026: 2 of 2 tools checked, from 3 public sources.
- Industry
- Airlines & Aviation Services
- Website
- latam.com
- AI tools in use
- 2Median for the 33 Airlines & Aviation Services companies on usedby: 1
- Latest check
- October 8, 20262 of 2 tools checked so far
Every AI tool at LATAM Airlines
2 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Zendesk AI | Customer Service Automation | — | zendesk.com | |
 Sprinklr | Customer Service Automation | — | sprinklr.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In LATAM Airlines's own words
Published results, each linked to its dated source. We quote, we do not score.
We saw how our customer service team was working with Zendesk to become more efficient and improve the customer experience, and we decided to bring that magic to our internal employee operations.LATAM Airlines compared to other Airlines & Aviation Services companies
LATAM Airlines uses 2 AI tools. The median among the 33 Airlines & Aviation Services companies on usedby is 1. 22 of its 32 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
33 Airlines & Aviation Services companies on usedby, by number of AI tools
- 22 companies with 1 tool
- 5 companies with 2 tools
- 2 companies with 3 tools
- 0 companies with 4 tools
- 0 companies with 5 tools
- 2 companies with 6 tools
- 1 company with 7 tools
- 1 company with 8 tools or more
What its peers use that LATAM Airlines does not
Questions about AI at LATAM Airlines
What AI tools does LATAM Airlines use?
LATAM Airlines uses 2 AI tools: Zendesk AI and Sprinklr. 1 is confirmed by a published story, quote or press release, and 1 is listed on the vendor's own pages.
Does LATAM Airlines use Cognigy?
usedby has not found a public page showing that LATAM Airlines uses Cognigy. Cognigy is the most used AI tool among the 33 Airlines & Aviation Services companies on usedby: 4 of them use it. See who uses Cognigy.
How does LATAM Airlines compare to other Airlines & Aviation Services companies?
LATAM Airlines uses 2 AI tools. The median among the 33 Airlines & Aviation Services companies on usedby is 1, and 22 of its 32 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools LATAM Airlines uses?
Each tool is linked to a public page that names LATAM Airlines: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find LATAM Airlines, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.