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AI agents for customer service tools used by Transportation companies

Each line links its public proof and the date usedby last checked it.

56

Transportation companies use AI agents for customer service tools

26 confirmed 30 observed

The most used: Cognigy (13), Ada (6), and Decagon (6).Data as of Oct 25, 2026

Ranking

Tools ranked by the Transportation companies that use them. Ties go to the stronger proof.

Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

Largest companies

By employee range. Size known for 39 of 56.

  • HertzConfirmed10,001+ employeesChecked Oct 24, 2026
  • American AirlinesConfirmed10,001+ employeesChecked Oct 24, 2026
  • GrabConfirmed10,001+ employeesChecked Oct 24, 2026

Strongest proof

Confirmed or declared: 26 of 56. This view filters what you read, never what is counted.

  • OlaConfirmedChecked Oct 25, 2026
  • OYOConfirmed1,001–5,000 employeesChecked Oct 25, 2026
  • Treebo ClubConfirmedChecked Oct 25, 2026

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Cognigy13 companies · Checked Oct 24, 202613
    6 confirmed 7 observed

    Cognigy profile

    Show 3 more companies
  2. 2Ada6 companies · Checked Oct 24, 20266
    4 confirmed 2 observed

    Ada profile

  3. 3Decagon6 companies · Checked Oct 24, 20266
    1 confirmed 5 observed

    Decagon profile

  4. 4Sierra5 companies · Checked Oct 25, 20265
    3 confirmed 2 observed

    Sierra profile

  5. 5LivePerson4 companies · Checked Oct 24, 20264
    0 confirmed 4 observed

    LivePerson profile

  6. 6Gupshup3 companies · Checked Oct 25, 20263
    3 confirmed 0 observed

    Gupshup profile

  7. 7Crescendo3 companies · Checked Oct 24, 20263
    2 confirmed 1 observed

    Crescendo profile

  8. 8Yellow.ai3 companies · Checked Oct 19, 20263
    2 confirmed 1 observed

    Yellow.ai profile

  9. 9Netomi3 companies · Checked Oct 8, 20263
    0 confirmed 3 observed

    Netomi profile

  10. 10Parloa3 companies · Checked Oct 23, 20263
    0 confirmed 3 observed

    Parloa profile

  11. 11ASAPP2 companies · Checked Oct 7, 20262
    2 confirmed 0 observed

    ASAPP profile

  12. 12Duckie2 companies · Checked Oct 15, 20262
    1 confirmed 1 observed

    Duckie profile

  13. 13Forethought2 companies · Checked Oct 24, 20262
    1 confirmed 1 observed

    Forethought profile

  14. 14Rasa1 company · Checked Oct 21, 20261
    1 confirmed 0 observed

    Rasa profile

  15. 15Amelia1 company · Checked Oct 16, 20261
    0 confirmed 1 observed

    Amelia profile

  16. 16Giga1 company · Checked Oct 23, 20261
    0 confirmed 1 observed

    Giga profile

  17. 17Maven AGI1 company · Checked Oct 20, 20261
    0 confirmed 1 observed

    Maven AGI profile

  18. 18Zowie1 company · Checked Oct 19, 20261
    0 confirmed 1 observed

    Zowie profile

How usedby counts

26 confirmed 30 observed

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

No software vendor had to be left out.

Data as of October 25, 2026.

Questions

Which AI agents for customer service tools do Transportation companies use most?

Cognigy leads: 13 of the 56 Transportation companies on usedby that use AI agents for customer service tools use it. Next: Ada (6), Decagon (6), Sierra (5), and LivePerson (4). See Cognigy.

How many Transportation companies use AI agents for customer service tools?

56 Transportation companies on usedby use at least one of 18 AI agents for customer service tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 56 companies, each counted at its strongest proof: 26 confirmed, 0 declared, 30 observed and 0 known from a job post.

How does usedby build this ranking?

usedby counts each Transportation company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

AI agents for customer service by industry within Transportation