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AI agents for customer service tools used by Travel & Hospitality companies

Each line links its public proof and the date usedby last checked it.

24

Travel & Hospitality companies use AI agents for customer service tools

10 confirmed 14 observed

The most used: Cognigy (5), Gupshup (3), and Decagon (3).Data as of Oct 24, 2026

Ranking

Tools ranked by the Travel & Hospitality companies that use them. Ties go to the stronger proof.

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Cognigy5 companies · Checked Oct 24, 20265
    2 confirmed 3 observed

    Cognigy profile

  2. 2Gupshup3 companies · Checked Oct 18, 20263
    3 confirmed 0 observed

    Gupshup profile

  3. 3Decagon3 companies · Checked Oct 15, 20263
    1 confirmed 2 observed

    Decagon profile

  4. 4Parloa3 companies · Checked Oct 23, 20263
    0 confirmed 3 observed

    Parloa profile

  5. 5Sierra2 companies · Checked Oct 19, 20262
    1 confirmed 1 observed

    Sierra profile

  6. 6LivePerson2 companies · Checked Oct 23, 20262
    0 confirmed 2 observed

    LivePerson profile

  7. 7Ada1 company · Checked Oct 15, 20261
    1 confirmed 0 observed

    Ada profile

  8. 8Rasa1 company · Checked Oct 21, 20261
    1 confirmed 0 observed

    Rasa profile

  9. 9Yellow.ai1 company · Checked Oct 19, 20261
    1 confirmed 0 observed

    Yellow.ai profile

  10. 10Amelia1 company · Checked Oct 16, 20261
    0 confirmed 1 observed

    Amelia profile

  11. 11Crescendo1 company · Checked Oct 18, 20261
    0 confirmed 1 observed

    Crescendo profile

  12. 12Duckie1 company · Checked Oct 15, 20261
    0 confirmed 1 observed

    Duckie profile

  13. 13Maven AGI1 company · Checked Oct 20, 20261
    0 confirmed 1 observed

    Maven AGI profile

  14. 14Netomi1 company · Checked Oct 8, 20261
    0 confirmed 1 observed

    Netomi profile

How usedby counts

10 confirmed 14 observed

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

No software vendor had to be left out.

Data as of October 24, 2026.

Questions

Which AI agents for customer service tools do Travel & Hospitality companies use most?

Cognigy leads: 5 of the 24 Travel & Hospitality companies on usedby that use AI agents for customer service tools use it. Next: Gupshup (3), Decagon (3), Parloa (3), and Sierra (2). See Cognigy.

How many Travel & Hospitality companies use AI agents for customer service tools?

24 Travel & Hospitality companies on usedby use at least one of 14 AI agents for customer service tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 24 companies, each counted at its strongest proof: 10 confirmed, 0 declared, 14 observed and 0 known from a job post.

How does usedby build this ranking?

usedby counts each Travel & Hospitality company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.