3
AI tools in use at Soho House
Soho House uses 3 AI tools: Crescendo and Decagon (Customer Service Automation) and Serval (IT Service Management). None is confirmed by a published story, quote or press release; 3 are listed on the vendor's own pages.Latest check Oct 7, 2026: 3 of 3 tools checked, from 4 public sources.
- Website
- sohohouse.com
- AI tools in use
- 3
- Latest check
- October 7, 20263 of 3 tools checked so far
Every AI tool at Soho House
3 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Crescendo | Customer Service Automation | — | crescendo.ai | |
 Decagon | Customer Service Automation | — | decagon.ai | |
 Serval | IT Service Management | — | serval.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
Questions about AI at Soho House
What AI tools does Soho House use?
Soho House uses 3 AI tools: Crescendo, Decagon, and Serval. None is confirmed by a published story, quote or press release, and 3 are listed on the vendor's own pages.
How does usedby know which AI tools Soho House uses?
Each tool is linked to a public page that names Soho House: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Soho House, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.