18
companies use Duckie
18 companies use Duckie. Confirmed or observed customers include Abbiamo, Automox, and Grid. 4 of them are confirmed by a published case study, quote or press release.Latest check Oct 4, 2026: 17 of 18 companies checked, from 6 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 4 confirmed, 14 observed
- Most similar
- Sierra, 1 shared customer
- Website
- duckie.ai
What Duckie does
Duckie is an AI support agent that helps SaaS companies handle technical support. It learns from documentation and past tickets to resolve customer issues automatically.
Written by usedby from duckie.ai.
Main features
Common uses
18 companies use Duckie
Every company below links to the public page that shows it uses Duckie. Open a row to see the dated capture.
| Company | Industry | Source | Proof |
|---|---|---|---|
| Abbiamo | — | duckie.ai | |
 Automox | Cybersecurity | duckie.ai | |
 Grid | Fintech & Payments | duckie.ai | |
 Vanquish | — | duckie.ai | |
 Discord | DevTools & Infrastructure | duckie.ai | |
 AvantStay | Travel & Hospitality | duckie.ai | |
 Collate | Data & Analytics | duckie.ai | |
 Dynamic | Crypto & Web3 | duckie.ai | |
 Freshpaint | Marketing Tech | duckie.ai | |
 Mintlify | DevTools & Infrastructure | duckie.ai | |
 Mudflap | Fintech & Payments | duckie.ai | |
 OpenMetadata | Data & Analytics | duckie.ai | |
 Prenda | EdTech & E-learning | duckie.ai | |
 Routefusion | Fintech & Payments | duckie.ai | |
 Snowplow | Data & Analytics | duckie.ai | |
 Webgility | — | duckie.ai | |
 Vapi | Artificial Intelligence | duckie.ai | |
 Vellum | Artificial Intelligence | duckie.ai |
Is Duckie right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 115 Data & Analytics companies on usedby, 3 are listed as Duckie customers. 11 use only another Customer Service Automation tool.
- Duckie only, 3%
- Duckie and another tool in Customer Service Automation, 0%
- Another tool in Customer Service Automation only, 9%
- No Customer Service Automation tool we can see, 88%
These are companies usedby tracks because a public page names them, often Duckie's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Duckie and its customers. Each one links to its dated source. We quote, we do not score.
66%reduction in support cost
AbbiamoVendor case studyCaptured Oct 4, 2026Duckie costs the same as one full-time employee I had. And I got rid of three. But more than the savings, I don't need to deal with hiring people, training people, watching the knowledge walk out the door when they leave. That's the real value.We are able to take that time and invest it into these other things, like tooling and improvements that we weren't able to do before, because we were so weighed down by the turn-and-burn life of tickets.Before you buy Duckie
What Duckie publishes on the points buyers check first, each with its source and check date.
| Integrations | Slack, Discord, Gmail, Confluence, Notion, Google Drive, Sentry, Jira, Linear, GitHub, Zendesk, Intercom | duckie.ai, checked Oct 7, 2026 |
|---|
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Duckie work with the tools we already use?
Duckie alternatives
Tools of the same category, ranked by the customers they share with Duckie.
| Tool | Customers | Shared with Duckie | Compare |
|---|---|---|---|
 Sierra50 customers, 1 shared | 50 | 1 | Duckie vs Sierra |
 Pylon35 customers, 1 shared | 35 | 1 | Duckie vs Pylon |
 Zendesk AI27 customers, 1 shared | 27 | 1 | Duckie vs Zendesk AI |
Questions about Duckie
Who uses Duckie?
18 companies use Duckie, including Abbiamo, Automox, and Grid.
Which industries use Duckie?
The industries with the most Duckie customers are Data & Analytics (3) and Fintech & Payments (3).
What are the alternatives to Duckie?
Ranked by customers shared with Duckie, the closest alternatives are Sierra (50 customers, 1 shared), Pylon (35 customers, 1 shared), and Zendesk AI (27 customers, 1 shared). See all Duckie alternatives.
How does usedby know who uses Duckie?
Each company is linked to a public page that names it: Duckie's customer page, a published case study, a press release or a job post. We save most pages with a dated capture and check them again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (4): a case study, a named quote or a press release. Observed (14): Duckie shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Duckie, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 4, 2026, and 17 of 18 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.