The use case: how Automox deploys Duckie
Automox uses Duckie as an AI support agent in its help widget, in Zendesk and in its console to resolve customer tickets, including help writing custom worklet scripts. The support team also uses it in Zendesk to summarize long-running tickets, and sales, CSM and SE staff use it in Slack to get product answers without pulling in support.
More reported results
Figures published in Duckie’s case study. They are not independently measured by usedby.
3x deflection vs. previous AI tool
The other AI tools struggled to hit 30% resolution while Duckie was able to reach 90% ticket deflection rates on technical tickets.
In the customer’s words
We are able to take that time and invest it into these other things, like tooling and improvements that we weren't able to do before, because we were so weighed down by the turn-and-burn life of tickets.Being able to use the assistant to create things like runbooks, guidelines, and guardrails, and troubleshoot specific runs has made things quite a bit easier.Other companies using Duckie
Customers across industries, with public evidence.
See all Duckie customers
Go straight to the source
Based on Duckie’s published case study. We check the public evidence; the results are reported by the vendor.
duckie.ai- Last checked
- Oct 4, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 90–92%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Automox.
- Automox uses DuckieChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Today, Duckie is achieving a 90–92% ticket deflection rate.