66%
“66% reduction in support cost”
As published on duckie.ai. Captured by usedby on Oct 4, 2026.
What happened
Abbiamo, a post-purchase logistics and tracking platform for e-commerce, replaced its Freshdesk-based support team with a Duckie widget embedded in its dashboard that answers customer questions and takes actions on their behalf. It also uses Duckie to answer API documentation questions from carriers going through onboarding.
Summary written by usedby from the source page, in English. The figures are those of Duckle and Abbiamo, not ours.
- 30%“Ticket volume increased 30% over the same period.”
- 2x“Time-to-revenue for new customers is now 2x faster”
Abbiamo went from three support employees to zero. Ticket volume increased 30% over the same period. Duckie costs the equivalent of one full-time employee. On a steady-state basis, that's a 66% reduction in support cost against a workload that is actively growing.
We had three support people. Now we have one, and we're handling 30% more tickets than last year.
Duckie costs the same as one full-time employee I had. And I got rid of three. But more than the savings, I don't need to deal with hiring people, training people, watching the knowledge walk out the door when they leave. That's the real value.
What the story claims, and what we checked
We compared the story with its live page on Oct 4, 2026.
- The figure: 66%CheckedPrinted word for word on the page, near the name of Abbiamo.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Abbiamo.
- Abbiamo uses DuckleCheckedConfirmed line. Latest check across sources: Oct 4, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.