1
AI tool in use at Grid
Grid uses 1 AI tool: Duckle (Customer Service Automation). A published story, quote or press release confirms it.Latest check Oct 4, 2026: 1 of 1 tool checked, from 3 public sources.
- Website
- getgrid.app
- AI tools in use
- 1
- Latest check
- October 4, 20261 of 1 tool checked so far
Every AI tool at Grid
1 line, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Duckle | Customer Service Automation | — | duckie.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Grid's own words
Published results, each linked to its dated source. We quote, we do not score.
If Duckie disappeared right now, I think we'd be in a lot of trouble. We've put a lot of faith and trust in Duckie to stay performant and continuing to answer and support our customers. I think customers would be left in a black hole for quite a while.We saved 87% of our per ticket cost per resolution.Questions about AI at Grid
What AI tools does Grid use?
Grid uses 1 AI tool: Duckle. 1 is confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.
How does usedby know which AI tools Grid uses?
Each tool is linked to a public page that names Grid: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Grid, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.