Who uses Lorikeet?
AI customer concierge that resolves complex support tickets across phone, chat, email, SMS and WhatsApp. lorikeetcx.ai
19
companies use Lorikeet
19 companies use Lorikeet. 5% are in Fintech & Payments. Confirmed or observed customers include Airwallex, Linktree, and Amber. 16 of them are confirmed by a published case study, quote or press release.Latest check Oct 8, 2026: 19 of 19 companies checked, from 20 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 16 confirmed, 3 observed
- Top industry
- Fintech & Payments, 5% of customers
- Security
- SOC 2 Type II, ISO 27001, HIPAASource: lorikeetcx.ai, checked Oct 8, 2026
- Data residency
- US, Australia, EUSource: lorikeetcx.ai, checked Oct 8, 2026
- Most similar
- Cognigy, no shared customer yet
- Website
- lorikeetcx.ai
What Lorikeet does
Lorikeet is an AI concierge that resolves customer support issues end to end, taking actions in the company's systems rather than only answering questions. It is built for fintech and healthtech companies with complex, compliance-sensitive workflows, and escalates to humans when needed. Pricing combines a platform fee with per-ticket charges for triage, resolution and QA.
Written by usedby from lorikeetcx.ai.
Main features
Common uses
Works with
19 companies use Lorikeet
Every company below links to the public page that shows it uses Lorikeet. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Airwallex | Fintech & Payments | |
 Linktree | Marketing Tech | |
 Amber | — | |
 Arbor | — | |
 Breeze | — | |
 Carmoola | — | |
 EasyKind | — | |
 Eucalyptus | — | |
 Firm360 | — | |
 Flex | Manufacturing |
Is Lorikeet right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 131 Fintech & Payments companies on usedby, 1 is listed as Lorikeet customers. 37 use only another Customer Service Automation tool.
- Lorikeet only, 1%
- Lorikeet and another tool in Customer Service Automation, 0%
- Another tool in Customer Service Automation only, 28%
- No Customer Service Automation tool we can see, 71%
These are companies usedby tracks because a public page names them, often Lorikeet's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Lorikeet and its customers. Each one links to its dated source. We quote, we do not score.
92%Reduction in email response time (24 hours to roughly two)
EasyKindVendor case studyCaptured Oct 8, 2026
100%of parent calls answered, up from around 10%
WonderschoolVendor case studyCaptured Oct 8, 2026
60,000+calls answered during the emergency program
GiveCardVendor case studyCaptured Oct 8, 2026
70%of conversations automated at peak week
HnryVendor case studyCaptured Oct 8, 202660%of inbound conversations resolved end-to-end
CarmoolaVendor case studyCaptured Oct 8, 202690 secondsPatient response time from Lorikeet
EucalyptusVendor case studyCaptured Oct 8, 202690%CSAT, paid customers
LinktreeVendor case studyCaptured Oct 8, 2026Read the story
EucalyptusVendor case studyCaptured Oct 8, 2026Read the story
Firm360Vendor case studyCaptured Oct 8, 2026
Read the story
SageSureVendor case studyCaptured Oct 8, 2026
Read the story
Taptap SendVendor case studyCaptured Oct 8, 2026Read the story
ArborVendor case studyCaptured Oct 8, 2026If we couldn’t use Lorikeet anymore, I’d cry. We’d need to hire four new people immediately.This ensures we're addressing the most impactful issues for our patients – all the while continuing to scale quality support with AI.Before you buy Lorikeet
What Lorikeet publishes on the points buyers check first, each with its source and check date.
| Security | SOC 2 Type II, ISO 27001, HIPAA | lorikeetcx.ai, checked Oct 8, 2026 |
|---|---|---|
| Data residency | US, Australia, EU | lorikeetcx.ai, checked Oct 8, 2026 |
| Free trial | Free trial or free plan available. | lorikeetcx.ai, checked Oct 8, 2026 |
| Integrations | Zendesk, Intercom, Salesforce, HubSpot, Front, Help Scout, Kustomer, Slack, Genesys Cloud | lorikeetcx.ai, checked Oct 8, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Lorikeet work with the tools we already use?
Lorikeet alternatives
Tools compared with Lorikeet most often, with the customers they share.
| Tool | Customers | Shared with Lorikeet | Compare |
|---|---|---|---|
 Cognigy57 customers, 0 shared | 57 | 0 | Lorikeet vs Cognigy |
 Intercom112 customers, 0 shared | 112 | 0 | Lorikeet vs Intercom |
 Sierra50 customers, 0 shared | 50 | 0 | Lorikeet vs Sierra |
 Sanas48 customers, 0 shared | 48 | 0 | Lorikeet vs Sanas |
 Talkdesk47 customers, 0 shared | 47 | 0 | Lorikeet vs Talkdesk |
Questions about Lorikeet
Who uses Lorikeet?
19 companies use Lorikeet, including Airwallex, Linktree, and Amber.
Which industries use Lorikeet?
The industries with the most Lorikeet customers are Fintech & Payments (1), HealthTech & Digital Health (1), and Manufacturing (1).
What are the alternatives to Lorikeet?
The tools compared with Lorikeet most often are Cognigy (57 customers, 0 shared), Intercom (112 customers, 0 shared), Sierra (50 customers, 0 shared), and Sanas (48 customers, 0 shared). See all Lorikeet alternatives.
How does usedby know who uses Lorikeet?
Each company is linked to a public page that names it: Lorikeet's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (16): a case study, a named quote or a press release. Observed (3): Lorikeet shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Lorikeet, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 8, 2026, and 19 of 19 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Lorikeet started on October 8, 2026. New customers appear after two complete checks of its pages.