How Eucalyptus uses Lorikeet
90 seconds
“patients get a response from Lorikeet within 90 seconds”
As published on lorikeetcx.ai. Captured by usedby on Oct 8, 2026.
What happened
Eucalyptus, a digital health provider, uses Lorikeet's AI agent to handle patient support conversations across its digital clinics. It was adopted to speed up responses as a growing patient base stretched the existing support team.
Summary written by usedby from the source page, in English. The figures are those of Lorikeet and Eucalyptus, not ours.
- 20 hours“median first response times often sat at over 20 hours”
Scaling at this pace stretched the capacity of the existing team - median first response times often sat at over 20 hours.
Lorikeet’s triaging capabilities mean urgent medical questions are escalated to clinicians and dealt with quickly. This gives us the confidence to scale our healthcare offering safely. The uplift in patient satisfaction is icing on the cake.
Without Lorikeet we would have been overwhelmed with enquiries - and our patients would have been waiting hours for critical information.
We're delivering faster, more efficient support to our patients like never before, with no compromise to patient experience.
This ensures we're addressing the most impactful issues for our patients – all the while continuing to scale quality support with AI.
What the story claims, and what we checked
We compared the story with its live page on Oct 8, 2026.
- The figure: 90 secondsCheckedPrinted word for word on the page, near the name of Eucalyptus.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Eucalyptus.
- Eucalyptus uses LorikeetCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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