92%
“Email response times dropped 92% from 24 hours to roughly two.”
As published on lorikeetcx.ai. Captured by usedby on Oct 8, 2026.
What happened
easykind, an Australian online health clinic, uses Lorikeet to read and tag incoming patient emails by tier and route them to the right support coordinator queue. It also runs 'Buddie', a compliance-guarded AI agent in the logged-in patient experience that answers FAQs around the clock and escalates side-effect reports to humans.
Summary written by usedby from the source page, in English. The figures are those of Lorikeet and EasyKind, not ours.
- four“Steph estimates they would need four additional hires to match the new capacity autonomously handled by Buddie, a cost avoided entirely.”
Email response times dropped 92% from 24 hours to roughly two. Patient Support Coordinators (PSCs) now arrive to a pre-sorted inbox and spend their day delivering five-star service instead of triaging emails.
If we couldn’t use Lorikeet anymore, I’d cry. We’d need to hire four new people immediately.
What the story claims, and what we checked
We compared the story with its live page on Oct 8, 2026.
- The figure: 92%CheckedPrinted word for word on the page, near the name of EasyKind.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of EasyKind.
- EasyKind uses LorikeetCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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