60%
“That figure now sits at 60% of all inbound on WhatsApp, chat, and email”
As published on lorikeetcx.ai. Captured by usedby on Oct 8, 2026.
What happened
Carmoola, a UK car finance lender, uses Lorikeet's AI agent 'Katie' to handle customer conversations across WhatsApp, chat and email, both inbound and outbound. The agent answers questions, helps customers who are struggling with repayments, and proactively contacts applicants who stall or need to reapply.
Summary written by usedby from the source page, in English. The figures are those of Lorikeet and Carmoola, not ours.
- 90%“Run as an A/B test, Katie’s proactive outreach lifted one of their conversion metrics by 60% and resolved 90% of those conversations end-to-end”
- 40%“From day one with Lorikeet, Katie resolved 40% of inbound conversations end-to-end, up from 30%”
- 30%“Its existing automation, built on a knowledge base and rigid, form-driven prompts, resolved about 30% of inbound questions.”
From day one with Lorikeet, Katie resolved 40% of inbound conversations end-to-end, up from 30% and at a higher satisfaction level. That figure now sits at 60% of all inbound on WhatsApp, chat, and email, and Carmoola expects roughly 75% by the end of the quarter.
It’s like having your best agent on their best day, available all the time.
What the story claims, and what we checked
We compared the story with its live page on Oct 8, 2026.
- The figure: 60%CheckedPrinted word for word on the page, near the name of Carmoola.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Carmoola.
- Carmoola uses LorikeetCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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