The use case: how Eucalyptus deploys Lorikeet
Eucalyptus, a digital health provider, uses Lorikeet's AI for skills-based triage of support tickets. Each ticket is routed to an appropriate agent tier based on topic, customer tone and complexity, and medically urgent tickets are sent to clinical staff.
In the customer’s words
Lorikeet’s triaging capabilities mean urgent medical questions are escalated to clinicians and dealt with quickly. This gives us the confidence to scale our healthcare offering safely. The uplift in patient satisfaction is icing on the cake.Without Lorikeet we would have been overwhelmed with enquiries - and our patients would have been waiting hours for critical information.We're delivering faster, more efficient support to our patients like never before, with no compromise to patient experience.This ensures we're addressing the most impactful issues for our patients – all the while continuing to scale quality support with AI.Lorikeet users in HealthTech & Digital Health
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Based on Lorikeet’s published case study. We check the public evidence; the results are reported by the vendor.
lorikeetcx.ai- Last checked
- Oct 8, 2026
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- The figure: 10pptChecked
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- Eucalyptus uses LorikeetChecked
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After implementing skills-based triage, Eucalyptus saw a 10ppt increase in their CSAT score. The uplift was driven by getting the most complex cases to the best agents, which was impossible to do effectively without Lorikeet’s powerful triaging logic.