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How Arbor uses Lorikeet

As published on lorikeetcx.ai. Captured by usedby on Oct 8, 2026.

What happened

Arbor, which helps consumers in 13 deregulated states lock in lower fixed electricity rates, uses Lorikeet's AI agent to handle customer support. The agent answers energy and rate questions, runs process-based workflows such as ticket tagging and CRM notes, and escalates sensitive cases to human agents.

Summary written by usedby from the source page, in English. The figures are those of Lorikeet and Arbor, not ours.

Customers praise “Olive” by name in Trustpilot reviews, often unaware they were chatting with an AI agent.

From the page. lorikeetcx.ai, captured Oct 8, 2026

CX opportunities feel endless now. We’re excited about the power of Lorikeet and how it can help us scale without losing the human touch.

Jessica Mishlove, Head of Customer Operations, Arbor. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Arbor.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • Arbor uses LorikeetCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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