70%
“By the peak week of Australian end of financial year, Lorikeet was automating around 70% of them.”
As published on lorikeetcx.ai. Captured by usedby on Oct 8, 2026.
What happened
Hnry uses Lorikeet's AI agent to answer simple, repeatable customer support questions, starting with Australian tax and then extending to New Zealand and the UK. This frees the support team to handle conversations that need human judgement.
Summary written by usedby from the source page, in English. The figures are those of Lorikeet and Hnry, not ours.
- 17,000+“In the first month it handled 17,000+ support conversations.”
- 58%“Automation climbed with it, from roughly 58% across the full period to around 70% in the week the load was heaviest.”
Hnry’s agent went live in mid-May 2026, from a baseline of zero automation. In the first month it handled 17,000+ support conversations.
We actually started with Lorikeet with the hardest jurisdiction for year-end, like the nuances of Australian tax.
What the story claims, and what we checked
We compared the story with its live page on Oct 8, 2026.
- The figure: 70%CheckedPrinted word for word on the page, near the name of Hnry.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Hnry.
- Hnry uses LorikeetCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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