Skip to main content
usedby
Search tools, companies

How Firm360 uses Lorikeet

As published on lorikeetcx.ai. Captured by usedby on Oct 8, 2026.

What happened

Firm360, a platform used by accounting firms, uses Lorikeet to take support ticket volume off onboarding specialists, CSMs and ops leads. It also runs a biweekly analysis of the knowledge base via Lorikeet's MCP server, Slack and conversation transcripts to find and close gaps, and uses Lorikeet in Slack so sales can ask product questions.

Summary written by usedby from the source page, in English. The figures are those of Lorikeet and Firm360, not ours.

Every two weeks, Firm360 runs analysis against three sources at once: Lorikeet’s MCP server, Slack, and recent customer conversation transcripts. The output is a ranked list of knowledge base gaps with draft answers attached.

From the page. lorikeetcx.ai, captured Oct 8, 2026

Now the team can ask Lorikeet, get responses in the moment, and immediately act on customer needs. Hiring is a full-time job, onboarding is a full-time job. Lorikeet makes everyone more efficient.

Gonzalo Cayo, Chief Customer Officer, Firm360. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Firm360.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • Firm360 uses LorikeetCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

60%“That figure now sits at 60% of all inbound on WhatsApp, chat, and email”Carmoola uses Lorikeet. Another customer of Lorikeet92%“Email response times dropped 92% from 24 hours to roughly two.”EasyKind uses Lorikeet. Another customer of Lorikeet90 seconds“patients get a response from Lorikeet within 90 seconds”Eucalyptus uses Lorikeet. Another customer of Lorikeet