The use case: how Vanquish deploys Duckie
Vanquish Trader, a proprietary trading firm, uses Duckie as an AI support agent inside its existing Intercom workflow. The agent opens a trader's account, reviews their activity, and resolves tickets such as payout status, eligibility and rule questions, cancellations and upgrades.
More reported results
Figures published in Duckie’s case study. They are not independently measured by usedby.
Duckie was autonomously resolving 67% of incoming tickets
Vanquish has since reduced its support team by 50%
the founders have reclaimed roughly 60% of their time
In the customer’s words
My cofounder and I would probably spend 80% of our day in support because it was uncontainable. Now, I can confidently walk away from support for probably five days and not need to worry about looking at it. Which is something that was never possible for us.Anyone can hop on Claude and try to build a chatbot. But to build one that's actually a full system like this? I don't think that's realistic as a one-man job at home.Duckie users in Fintech & Payments
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Duckie’s published case study. We check the public evidence; the results are reported by the vendor.
duckie.ai- Last checked
- Oct 4, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 95%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Vanquish.
- Vanquish uses DuckieChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Within the first week of going live, Duckie was autonomously resolving 67% of incoming tickets: handling over 1,000 tickets without human touch. By week three, that resolution rate had climbed to 95%.