AI agents for customer service tools used by DevTools & Infrastructure companies
Each line links its public proof and the date usedby last checked it.
15
DevTools & Infrastructure companies use AI agents for customer service tools
The most used: Crescendo (2), Maven AGI (2), and Rasa (2).Data as of Oct 23, 2026
Ranking
Tools ranked by the DevTools & Infrastructure companies that use them. Ties go to the stronger proof.
Who uses each tool
Strongest proof first. A job post is a signal, the weakest proof.
1
Crescendo2 companies · Checked Oct 18, 202622
Maven AGI2 companies · Checked Oct 20, 202622 confirmed 0 observed
Digital.aiChecked Oct 20, 2026
Quest SoftwareChecked Oct 20, 2026
3
Rasa2 companies · Checked Oct 21, 202624
Amelia2 companies · Checked Oct 16, 202625
Forethought2 companies · Checked Oct 17, 202626
LivePerson2 companies · Checked Oct 23, 202627
Decagon1 company · Checked Oct 15, 202618
Duckie1 company · Checked Oct 15, 202619
Giga1 company · Checked Oct 23, 2026110
Sierra1 company · Checked Oct 19, 20261
How usedby counts
A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.
3 companies that sell software were left out, so a vendor is never counted as a user.
Data as of October 23, 2026.
Questions
Which AI agents for customer service tools do DevTools & Infrastructure companies use most?
Crescendo leads: 2 of the 15 DevTools & Infrastructure companies on usedby that use AI agents for customer service tools use it. Next: Maven AGI (2), Rasa (2), Amelia (2), and Forethought (2). See Crescendo.
How many DevTools & Infrastructure companies use AI agents for customer service tools?
15 DevTools & Infrastructure companies on usedby use at least one of 10 AI agents for customer service tools. It counts the companies usedby tracks.
What proof backs these lines?
Of the 15 companies, each counted at its strongest proof: 6 confirmed, 0 declared, 9 observed and 0 known from a job post.
How does usedby build this ranking?
usedby counts each DevTools & Infrastructure company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 3 software vendors are left out. Every line shows its proof and the date usedby last checked it.