Who uses Giga?
AI support agents for voice, chat and email that resolve customer requests at enterprise scale. giga.ai
7
companies use Giga
7 companies use Giga. 14% are in DevTools & Infrastructure. Confirmed or observed customers include Doordash, Postman, and Toast. 1 of them is confirmed by a published case study, quote or press release.Latest check Oct 7, 2026: 7 of 7 companies checked, from 1 public source.
- Category
- Customer Service Automation
- Customers by proof
- 1 confirmed, 6 observed
- Top industry
- DevTools & Infrastructure, 14% of customers
- Most similar
- Intercom, 2 shared customers
- Website
- giga.ai
What Giga does
Giga builds AI support agents that work across voice, chat and email to complete customer requests, handle follow-ups and spot sales opportunities. Agents are built in a visual Agent Canvas, optimized by an agent-building agent called Scout, and can operate browser-based back-office systems. DoorDash is a named customer.
Written by usedby from giga.ai.
Main features
Common uses
7 companies use Giga
Every company below links to the public page that shows it uses Giga. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Doordash | Logistics & Supply Chain | |
 Postman | DevTools & Infrastructure | |
 Toast | Sales Tech & CRM | |
 Afriex | — | |
 Flex | Manufacturing | |
 RemedyMeds | — | |
 ShiftSmart | — |
What customers report
Results as published by Giga and its customers. Each one links to its dated source. We quote, we do not score.
At DoorDash, we operate at a massive scale across services, platforms, and languages. Giga leveraged usage data to deliver measurable improvements, including fewer escalations, faster resolution paths, and more efficient workflows across our teams.Before you buy Giga
What Giga publishes on the points buyers check first, each with its source and check date.
| Data processing terms | A data processing agreement is available. | giga.ai, checked Oct 8, 2026 |
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Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Giga work with the tools we already use?
Giga alternatives
Tools compared with Giga most often, with the customers they share.
| Tool | Customers | Shared with Giga | Compare |
|---|---|---|---|
 Intercom112 customers, 2 shared | 112 | 2 | Giga vs Intercom |
 Cognigy57 customers, 0 shared | 57 | 0 | Giga vs Cognigy |
 Sierra50 customers, 0 shared | 50 | 0 | Giga vs Sierra |
 Sanas48 customers, 0 shared | 48 | 0 | Giga vs Sanas |
 Talkdesk47 customers, 0 shared | 47 | 0 | Giga vs Talkdesk |
Questions about Giga
Who uses Giga?
7 companies use Giga, including Doordash, Postman, and Toast.
Which industries use Giga?
The industries with the most Giga customers are DevTools & Infrastructure (1), Logistics & Supply Chain (1), and Manufacturing (1).
What are the alternatives to Giga?
The tools compared with Giga most often are Intercom (112 customers, 2 shared), Cognigy (57 customers, 0 shared), Sierra (50 customers, 0 shared), and Sanas (48 customers, 0 shared). See all Giga alternatives.
How does usedby know who uses Giga?
Each company is linked to a public page that names it: Giga's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (1): a case study, a named quote or a press release. Observed (6): Giga shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Giga, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 7, 2026, and 7 of 7 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Giga started on October 7, 2026. New customers appear after two complete checks of its pages.