Intercom114 customers
Used by 114 companies on usedby. 2 also use Giga. Compare Giga and Intercom
Source: intercom.com, latest capture Oct 8, 2026.
3 of the 7 Giga customers on usedby also use another tool on this list. The tools most often used by the same companies are Intercom (2 shared, 114 customers in all), Observe Ai (1 shared, 24 customers in all), and Lorikeet (1 shared, 19 customers in all).Latest check Oct 8, 2026: 589 of 603 public lines checked. Customer counts include every proof level, job-post signals included. Shared customers are counted on confirmed or observed lines on both tools.
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Giga customers also use another tool on this list
Intercom shares the most companies with Giga: 2 companies use both.
Ranked by shared customers
Tools of the same or a competing category, from another vendor, used by at least one company that also uses Giga. A shared customer has a confirmed or observed line on both tools.
| # | Alternative | Shared with Giga | Customers | Compare |
|---|---|---|---|---|
| 1 | Intercom | 2 | 114 | Compare Giga vs Intercom |
| 2 |  Observe AiMostly Fintech & Payments (3) | 1 | 24 | |
| 3 |  Lorikeet | 1 | 19 |
Observe Ai24 customers
Used by 24 companies on usedby, 3 of them in Fintech & Payments. 1 also uses Giga.
Source: observe.ai, latest capture Oct 5, 2026.
Lorikeet19 customers
Used by 19 companies on usedby. 1 also uses Giga.
Source: lorikeetcx.ai, latest capture Oct 8, 2026.
Other Customer Service Automation tools on usedby
Same category, with public customers, but no company named with Giga yet.
Switch signals
A company that left one vendor's page and appeared on another's.
No switch publishedA switch needs a departure from one vendor's page, seen on two checks in a row, and a dated arrival on another. usedby does not publish departures yet, so no switch shows here.
By industry
Which of these tools the companies on usedby use, by industry. Each row counts the companies of that industry on usedby that use at least one of these tools.
| Industry | Most used | Next | Companies |
|---|---|---|---|
| Fintech & Payments |  DevRev27% |  Assembled23% | 26 companies |
| Insurance & InsurTech |  Parloa47% |  Cognigy20% | 15 companies |
| Telecommunications | Cognigy33% |  Sanas27% | 15 companies |
| DevTools & Infrastructure | Assembled21% |  Decagon21% | 14 companies |
| Banking & Mortgages |  Talkdesk54% |  Sierra15% | 13 companies |
Read the first row as: among the 26 Fintech & Payments companies on usedby that use one of these tools, 27% use DevRev. Shares can add up to more than 100% because some companies use two tools.
Questions about Giga alternatives
Which tool shares the most customers with Giga?
Intercom: 2 companies use both on usedby. Intercom has 114 customers in all. See who uses Intercom.
Do Giga customers use other tools too?
3 of the 7 Giga customers on usedby also use another tool on this list. Intercom shares the most: 2.
Which of Giga and its alternatives do Fintech & Payments companies on usedby use?
Among the 26 Fintech & Payments companies on usedby that use one of these tools, 27% use DevRev. Assembled comes next, with 23%.
Which of Giga and its alternatives do Insurance & InsurTech companies on usedby use?
Among the 15 Insurance & InsurTech companies on usedby that use one of these tools, 47% use Parloa. Cognigy comes next, with 20%.
How does usedby rank Giga alternatives?
Only tools of the same or a competing category, from another vendor, count. They are ranked by shared customers: companies with a confirmed or observed line on both tools, from public pages, most with a dated capture. Tools with no shared customer are listed apart. Customer counts include every proof level, job-post signals included.