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AI agents for customer service tools used by Commerce & Retail companies

Each line links its public proof and the date usedby last checked it.

125

Commerce & Retail companies use AI agents for customer service tools

57 confirmed 68 observed

The most used: Zowie (12), Gupshup (11), and Sierra (11).Data as of Oct 25, 2026

Ranking

Tools ranked by the Commerce & Retail companies that use them. Ties go to the stronger proof.

Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

Largest companies

By employee range. Size known for 45 of 125.

  • CarMaxConfirmed10,001+ employeesChecked Oct 25, 2026
  • NextConfirmed10,001+ employeesChecked Oct 25, 2026
  • Mercado LibreConfirmed10,001+ employeesChecked Oct 24, 2026

Strongest proof

Confirmed or declared: 57 of 125. This view filters what you read, never what is counted.

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Zowie12 companies · Checked Oct 19, 202612
    0 confirmed 12 observed

    Zowie profile

    Show 2 more companies
  2. 2Gupshup11 companies · Checked Oct 25, 202611
    8 confirmed 3 observed

    Gupshup profile

    Show 1 more company
  3. 3Sierra11 companies · Checked Oct 25, 202611
    6 confirmed 5 observed

    Sierra profile

    Show 1 more company
  4. 4Crescendo11 companies · Checked Oct 24, 202611
    3 confirmed 8 observed

    Crescendo profile

    Show 1 more company
  5. 5Tidio9 companies · Checked Oct 25, 20269
    8 confirmed 1 observed

    Tidio profile

  6. 6Yuma9 companies · Checked Oct 16, 20269
    8 confirmed 1 observed

    Yuma profile

  7. 7Decagon9 companies · Checked Oct 24, 20269
    6 confirmed 3 observed

    Decagon profile

  8. 8Yellow.ai9 companies · Checked Oct 19, 20269
    1 confirmed 8 observed

    Yellow.ai profile

  9. 9Parloa8 companies · Checked Oct 23, 20268
    2 confirmed 6 observed

    Parloa profile

  10. 10Blip8 companies · Checked Oct 19, 20268
    0 confirmed 8 observed

    Blip profile

  11. 11iAdvize7 companies · Checked Oct 22, 20267
    3 confirmed 4 observed

    iAdvize profile

  12. 12Ada6 companies · Checked Oct 24, 20266
    4 confirmed 2 observed

    Ada profile

  13. 13LivePerson5 companies · Checked Oct 24, 20265
    1 confirmed 4 observed

    LivePerson profile

  14. 14Cognigy4 companies · Checked Oct 24, 20264
    2 confirmed 2 observed

    Cognigy profile

  15. 15Amelia3 companies · Checked Oct 16, 20263
    0 confirmed 3 observed

    Amelia profile

  16. 16Forethought2 companies · Checked Oct 24, 20262
    2 confirmed 0 observed

    Forethought profile

  17. 17Netomi2 companies · Checked Oct 19, 20262
    2 confirmed 0 observed

    Netomi profile

  18. 18Maven AGI2 companies · Checked Oct 20, 20262
    1 confirmed 1 observed

    Maven AGI profile

  19. 19Rasa1 company · Checked Oct 21, 20261
    1 confirmed 0 observed

    Rasa profile

  20. 20Giga1 company · Checked Oct 23, 20261
    0 confirmed 1 observed

    Giga profile

How usedby counts

57 confirmed 68 observed

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

No software vendor had to be left out.

Data as of October 25, 2026.

Questions

Which AI agents for customer service tools do Commerce & Retail companies use most?

Zowie leads: 12 of the 125 Commerce & Retail companies on usedby that use AI agents for customer service tools use it. Next: Gupshup (11), Sierra (11), Crescendo (11), and Tidio (9). See Zowie.

How many Commerce & Retail companies use AI agents for customer service tools?

125 Commerce & Retail companies on usedby use at least one of 20 AI agents for customer service tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 125 companies, each counted at its strongest proof: 57 confirmed, 0 declared, 68 observed and 0 known from a job post.

How does usedby build this ranking?

usedby counts each Commerce & Retail company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

AI agents for customer service by industry within Commerce & Retail