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How Windstar Cruises uses Cresta

2%

“a 2% conversion increase in six months”

As published on cresta.com. Captured by usedby on Oct 7, 2026.

What happened

Windstar Cruises uses Cresta's AI Agent to handle routine guest chat inquiries, Agent Assist to give contact center agents real-time destination and booking information during calls, and Insights, AI Analyst and Automated Quality Management to analyze and score guest conversations.

Summary written by usedby from the source page, in English. The figures are those of Cresta and Windstar Cruises, not ours.

  • 70%“Not only is our virtual chat agent containing 70% of our chats”
  • 100%“So now, 100% of calls, we're grading.”

Cresta Agent Assist gave the team a way to deliver that level of expertise on every call, without expecting every agent to memorize the entire Windstar map. The business impact was measurable: a 2% conversion increase in six months.

From the page. cresta.com, captured Oct 7, 2026

If I told my agents tomorrow that we weren't going to have Agent Assist anymore, I would have a complete mutiny on my hands.

Jaymi Fiveash, Sr. Director, Guest Services, Windstar Cruises. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 2%CheckedPrinted word for word on the page, near the name of Windstar Cruises.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Windstar Cruises.
  • Windstar Cruises uses CrestaCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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