The use case: how Avis deploys Insider One
Avis uses Insider One to run an AI-powered digital assistant on WhatsApp that handles routine customer inquiries about the brand and car rental processes. It gives contextual, personalized responses and hands conversations to human agents only when necessary.
More reported results
Figures published in Insider One’s case study. They are not independently measured by usedby.
Thanks to Insider One, Avis' AI-based digital assistant can complete 70% of its conversations on its own, without falling back on live agents.
In the customer’s words
Insider One has enabled us to reach our customers on their favorite channel, faster than ever before. We've made a 39% saving on our customer support costs, while also decreasing wait times.Other AI tools used by Avis
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Explore Avis’s AI stack
Other companies using Insider One
Customers across industries, with public evidence.
AdidasConfirmed
AvonConfirmed
Belgian Cycling FactoryConfirmed
BraunConfirmed
Burger KingConfirmedGo straight to the source
Based on Insider One’s published case study. We check the public evidence; the results are reported by the vendor.
insiderone.com- Source published
- Aug 26, 2026
- Last checked
- Nov 4, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 39%Checked
Printed word for word on the page, near the name of Avis.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Avis.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Avis uses Insider OneChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
The AI-powered conversations are contextual, accurate, and can be delivered in seconds, and in just one year we saved 39% of our customer service costs.