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How Sunbit uses Cresta

90 seconds to five

“cut routing time from 90 seconds to five”

As published on cresta.com. Captured by usedby on Oct 7, 2026.

What happened

Sunbit replaced its tree-based IVR phone system with Cresta's AI voice agent and added real-time agent assist and full QA coverage in its contact center.

Summary written by usedby from the source page, in English. The figures are those of Cresta and Sunbit, not ours.

  • 50%“Sunbit contained 50% of interactions autonomously”
  • 10%“drove average handle times down 10%”

By replacing their tree-based phone system with Cresta's AI voice agent and layering in real-time agent assist and 100% QA coverage, Sunbit contained 50% of interactions autonomously, cut routing time from 90 seconds to five, and drove average handle times down 10%

From the page. cresta.com, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 90 seconds to fiveCheckedPrinted word for word on the page, near the name of Sunbit.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Sunbit.
  • Sunbit uses CrestaCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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