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How Vivint uses Cresta

7%

“In an Agent Assist pilot program, Vivint agents increased their closed won rate by nearly 7%.”

As published on cresta.com. Captured by usedby on Oct 7, 2026.

What happened

Vivint uses Cresta to score and review all of its inbound sales calls, track agent behaviors, and coach agents to reduce pre-install cancellations. It also uses Cresta's Agent Assist to guide agents through best practices such as a post-sale survey.

Summary written by usedby from the source page, in English. The figures are those of Cresta and Vivint, not ours.

  • 3%“Vivint raised install rates by 3%, translating to an additional 5,400 new subscribers for Vivint.”
  • $150“saving them $150 per roll.”
  • 5 hours“managers save at least 5 hours per week on automatable parts of the QA process”

With the ability to spot and coach conversations where key behaviors were not performed, Vivint raised install rates by 3%, translating to an additional 5,400 new subscribers for Vivint.

From the page. cresta.com, captured Oct 7, 2026

We were able to quickly identify behaviors not being performed… and it helped our conversions shoot up.

David Sauer, Manager of Insides Sales, Vivint. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 7%CheckedPrinted word for word on the page, near the name of Vivint.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Vivint.
  • Vivint uses CrestaCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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