The use case: how Greenlane deploys Agentforce
Greenlane uses Agentforce as a first-responder support agent for electric-truck drivers, answering questions about charging sessions, billing and site access from its approved knowledge base, with escalation to human support for edge cases.
More reported results
Figures published in Agentforce’s case study. They are not independently measured by usedby.
Agentforce delivered answers 58% faster than Greenlane's shared call center model and was 15% more accurate.
What’s more, it could handle up to 98% of calls without the need for escalation.
In the customer’s words
A lot of our infrastructure is built around Salesforce so adding Agentforce was a natural fit for our customer support needs.Other companies using Agentforce
Customers across industries, with public evidence.
1-800AccountantConfirmed
AccentureConfirmedAflac JapanConfirmed
BionicConfirmed
CVS HealthConfirmed
Endress+HauserConfirmedGo straight to the source
Based on Agentforce’s published case study. We check the public evidence; the results are reported by the vendor.
salesforce.com- Last checked
- Nov 15, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 58%Checked
Printed word for word on the page, near the name of Greenlane.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Greenlane.
- Greenlane uses AgentforceChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Agentforce delivered answers 58% faster than Greenlane's shared call center model and was 15% more accurate. What’s more, it could handle up to 98% of calls without the need for escalation.