The use case: how Engie deploys Agentforce
ENGIE uses Agentforce in its mobile app in Belgium to answer customer questions about billing, energy usage, smart meters and EV charging, and to activate smart charging options. In Italy, it powers an embedded chat in a self-serve help portal that answers new customers' onboarding questions about their contracts.
More reported results
Figures published in Agentforce’s case study. They are not independently measured by usedby.
Agentforce handles over 1,500 conversations daily
delivering consistent, unified messaging across every interaction with 83% accuracy
Welcome emails that include the Agentforce link achieve three times higher click-through rates, rising to 4.5%.
In the customer’s words
Agentforce lets us deliver a better customer experience by giving more personalized answers than we ever could before.Other AI tools used by Engie
Other public relationships recorded on usedby.
Explore Engie’s AI stack
Other companies using Agentforce
Customers across industries, with public evidence.
1-800AccountantConfirmed
AccentureConfirmedAflac JapanConfirmed
BionicConfirmed
CVS HealthConfirmed
Endress+HauserConfirmedGo straight to the source
Based on Agentforce’s published case study. We check the public evidence; the results are reported by the vendor.
salesforce.com- Last checked
- Nov 14, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 71%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Engie.
- Engie uses AgentforceChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Agentforce handles over 1,500 conversations daily, autonomously resolving 71% of cases while delivering consistent, unified messaging across every interaction with 83% accuracy.