Best Agentforce alternatives
Salesforce platform for building and deploying autonomous AI agents across service, sales and marketing.
Last updated November 15, 2026
Top Agentforce alternatives on usedby: Intercom, Gorgias, and Featurebase. Agentforce has 38 public customers on usedby. 51 other tools of the same or a competing category, from other vendors, have public customers.Latest check Nov 15, 2026: 1,110 of 1,119 public lines checked. Every public proof counts as a customer, from case studies to job posts. The proof level stays visible: confirmed (a case study, a press release), observed (the vendor’s customer page), signal (a job post, the weakest proof).
Ranked by public customers
Tools of the same or a competing category, from another vendor. Open a row for its customers, sources and facts; shared customers never set the order.
1
IntercomAI-first customer service platform130customers130 customers: 40 confirmed, 73 observed, 4 job-post signals.
Customers include Atlassian, Intercom, and Frame.io.
No company is listed on both Intercom and Agentforce yet.
Free trial or free plan available. Source
Source: intercom.com, latest capture Nov 11, 2026.
2
GorgiasE-commerce helpdesk with an AI Agent that automates support and drives sales for Shopify brands.117customers117 customers: 97 confirmed, 20 observed.
Customers include Absolute Collagen, ALOHAS, and Angelic Bakehouse.
Largest industry on usedby: Fashion & Apparel, 35 customers.
No company is listed on both Gorgias and Agentforce yet.
Source: gorgias.com, latest capture Nov 15, 2026.
We absolutely consider AI Agent a part of our team. We call her Lisa and refer to her as ‘she’ — it’s easier to refer to AI Agent as a person.
Tosha Moyer, Senior Customer Experience Manager at Psycho Bunny, Psycho Bunny. Source 3
Featurebase78customers78 customers: 8 confirmed, 69 observed.
Customers include Amplemarket, Checkly, and CivitAI.
No company is listed on both Featurebase and Agentforce yet.
Pricing: free plan and paid tiers. Source Free trial or free plan available. Source
Latest capture across its sources: Nov 14, 2026.
Featurebase's pricing is criminal - so, so much value for so little money. It's one of the true 'no-brainer' decisions in feedback tools. It's better AND cheaper!
Mike Heap, Founder, My AskAI. Source 4
SierraConversational AI agent platform for enterprise customer service across chat, voice, email and messaging.62customers62 customers: 39 confirmed, 23 observed.
Customers include SoftBank, ADT, and Airtable.
1 company is listed on both Sierra and Agentforce.
Source: sierra.ai, latest capture Nov 11, 2026.
What matters most is the connected journey
Katya Andresen, executive vice president and chief data, digital, and AI officer at The Cigna Group, The Cigna Group. Source 5
CognigyAI agents for contact centers across voice and digital channels, part of NiCE since 202555customers55 customers: 33 confirmed, 21 observed.
Customers include Toyota, Bayer, and Bosch.
1 company is listed on both Cognigy and Agentforce.
Source: cognigy.com, latest capture Nov 11, 2026.
With the AI Agent managing customer inquiries, we saw a rise in our NPS score and a reduction in our AHTl. In fact, our average handling time is currently at its historical low, at least in the last five to six years.
Leonardo Declich, Director CX Transformation @Frontier Airlines, Frontier Airlines. Source 6
SanasReal-time speech AI for contact centers: accent translation, language translation and noise cancellation.51customers51 customers: 23 confirmed, 28 observed.
Customers include Robinhood, SoFi, and Alorica.
Largest industry on usedby: IT Services & System Integration, 19 customers.
No company is listed on both Sanas and Agentforce yet.
Source: sanas.ai, latest capture Nov 15, 2026.
Sanas's speech AI solutions are fully local and offline. No cloud dependency outside of telemetry. That architectural clarity eliminates an entire category of potential failure points.
Senior IT Architect, Alorica, Senior IT Architect, Alorica. Source 7
TidioCustomer service chat platform with Lyro, an AI agent that resolves questions and captures leads50customers50 customers: 41 confirmed, 9 observed.
Customers include Adjoe, ADT Security, and Axioma.
No company is listed on both Tidio and Agentforce yet.
Pricing: free plan and paid tiers. Source Free trial or free plan available. Source
Source: tidio.com, latest capture Nov 10, 2026.
By implementing Lyro AI, we automated responses to simple, frequently asked questions. This improved response times and freed up our consultants to dedicate their expertise to cases that require a more personalized approach.
Marta Żuchowska, Customer Care Coordinator at Your KAYA, Your KAYA. Source 8
TalkdeskCloud contact center platform that combines human agents with AI agents for customer service50customers50 customers: 30 confirmed, 18 observed, 1 job-post signal.
Customers include Canon, Orange, and United Rentals.
No company is listed on both Talkdesk and Agentforce yet.
Free trial or free plan available. Source
Source: talkdesk.com, latest capture Nov 11, 2026.
Experiencing the complexity of the patient journey firsthand made it clear that we needed to simplify the experience—for both our team and the patients we serve.
Tiffany Fontanez, Application Architect, Memorial Healthcare System, Memorial Healthcare System. Source 9
DecagonAI concierge agents that resolve customer service conversations across voice, chat and email.45customers45 customers: 25 confirmed, 20 observed.
Customers include Mercado Libre, Chime, and Duolingo.
No company is listed on both Decagon and Agentforce yet.
Source: decagon.ai, latest capture Nov 15, 2026.
Decagon understood what we were doing and serviced us that way. It wasn't 'here's the solution to everything.' It felt like they were focused on what Decagon was going to do for us specifically, so we could focus on everything else.
Rob Sanderson, Senior Director, Customer Intelligence, SimplePractice. Source 10
Siena AIAI customer service agents for e-commerce and consumer brands44customers44 customers: 20 confirmed, 24 observed.
Customers include Bobbie, Canopy, and Comfrt.
No company is listed on both Siena AI and Agentforce yet.
Pricing: usage-based. Source
Source: siena.cx, latest capture Nov 13, 2026.
What stood out with Siena for us is you have built an empathetic agent since day one. For an AI tool to work for you, it needs to do way more than just respond to your tickets.
Hadas Drutman, Director of CX, Bobbie. Source
More AI agents for customer service tools on usedby
Same or competing category, from another vendor, after the ranking above: fewer public customers.
Assembled44 customers
Help Scout43 customers
Dialpad42 customers
Pylon42 customers
LivePerson42 customers
CallMiner41 customers
DevRev40 customers
Observe.AI36 customers
Gupshup35 customers
Ada34 customers
We can leverage Intercom’s automation capabilities to effectively triage and get down to the nitty gritty before we’ve even spoken with the customer, which makes it a much more seamless and efficient experience for them, as well as for our team.Agentforce and its top alternatives, side by side
Public customers at every proof level, and what each vendor states on its own pages. “Not checked yet” means usedby has no verified value; the vendor may publish it.
| Tool | Customers | Largest industry | Pricing | Free trial | Security |
|---|---|---|---|---|---|
| Agentforce | 38 | No clear lead | Not checked yet | Yes Source | Not checked yet |
| Intercom | 130 | No clear lead | Not checked yet | Yes Source | SOC 2 Type II, HIPAA, ISO 27001 and 3 more Source |
| Gorgias | 117 | Fashion & Apparel | Not checked yet | Not checked yet | Not checked yet |
| Featurebase | 78 | No clear lead | free plan and paid tiers Source | Yes Source | SOC 2 Type II Source |
| Sierra | 62 | No clear lead | Not checked yet | Not checked yet | ISO 27001, ISO 42001, SOC 2 Type II Source |
| Cognigy | 55 | No clear lead | Not checked yet | Not checked yet | ISO 27001, ISO 27701, ISO 42001 and 3 more Source |
Best Agentforce alternative by industry
In the industries where Agentforce has the most customers, the alternative with the most customers of its own there (at least three).
- Consumer GoodsGorgias29 customersAgentforce: 3
- Airlines & Aviation ServicesCognigy5 customersAgentforce: 2
- Insurance & InsurTech
Parloa6 customersAgentforce: 2 - IT Services & System IntegrationSanas19 customersAgentforce: 2
- Travel & HospitalityCognigy5 customersAgentforce: 2
Often used with Agentforce
Tools of other categories that Agentforce customers also use. They do another job: they are not alternatives.
MiroWorkspaces & project management8 shared customers
AsanaWorkspaces & project management5 shared customers
CelonisDocument & process intelligence4 shared customers
MurfVoice & audio generation4 shared customers
ServiceNowIT service & employee support4 shared customers
Abnormal AIThreat detection & SOC3 shared customers
Questions about Agentforce alternatives
What are the best Agentforce alternatives?
Ranked by their public customers on usedby: Intercom (130 customers), Gorgias (117 customers), and Featurebase (78 customers). See who uses Intercom.
Which Agentforce alternatives offer a free trial?
Intercom, Featurebase, and Tidio offer a free trial or a free plan, according to their own pricing pages.
What is the best Agentforce alternative for Consumer Goods companies?
Gorgias, with 29 customers in Consumer Goods on usedby. Agentforce has 3 there. Consumer Goods companies on usedby.
What is the best Agentforce alternative for Airlines & Aviation Services companies?
Cognigy, with 5 customers in Airlines & Aviation Services on usedby. Agentforce has 2 there. Airlines & Aviation Services companies on usedby.
Which tools are used with Agentforce?
Companies that use Agentforce also use Miro (8 shared), Asana (5 shared), Celonis (4 shared), Murf (4 shared), ServiceNow (4 shared), and Abnormal AI (3 shared). These tools do another job: they are not alternatives.
How does usedby rank Agentforce alternatives?
Only tools of the same or a competing category, from another vendor, count. They are ranked by their public customers at every proof level, job posts included; a tie goes to the stronger proofs (more confirmed, then more observed). Each tool shows its mix: confirmed (a case study, a press release), observed (the vendor’s customer page), signal (a job post, the weakest proof). Shared customers are shown for information and never set the order. Tools of other categories that the same companies use are listed apart, as tools used with Agentforce. usedby does not publish departures, so no company is shown switching from Agentforce to another tool.