Agentforce vs Cognigy: who uses which
Customers, public proof and the companies that use both.
On usedby, 38 companies use Agentforce and 55 use Cognigy. 1 company uses both, including Nestlé. Cognigy leads among the Airlines & Aviation Services companies on usedby that use either tool.Latest check Nov 15, 2026: 93 of 93 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Agentforce, Cognigy, or both
Every company with a public proof for at least one of the two tools.
37
listed for Agentforce only
1
company uses both
54
listed for Cognigy only
On usedby, 37 companies are listed for Agentforce only, 54 are listed for Cognigy only and 1 uses both, out of the 92 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Cognigy |
|---|---|
 Nestlé | On or before Dec 2024 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Agentforce, Cognigy or both: a share of the companies on usedby, not of the market.
Listed for Agentforce onlyBothListed for Cognigy only
More common with Cognigy
- Airlines & Aviation Services5 of the 7 Airlines & Aviation Services companies on usedby that use either tool use Cognigy.
- Travel & Hospitality5 of the 7 Travel & Hospitality companies on usedby that use either tool use Cognigy.
- Insurance & InsurTech4 of the 6 Insurance & InsurTech companies on usedby that use either tool use Cognigy.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Agentforce, 1 of 6; Cognigy, 3 of 6. Missing facts remain unverified, not absent features.
AgentforceCognigyWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Agentforce
$20 million lift to marketing-driven sales pipeline
Salesforce
Company's own page, salesforce.com, captured Nov 15, 2026
Agentforce delivered answers 58% faster than Greenlane's shared call center model
Greenlane
Vendor case study, salesforce.com, captured Nov 15, 2026
Cognigy
Operational costs were reduced by 25%
Skoda Auto
Vendor case study, cognigy.com, captured Nov 11, 2026
an 80% cost reduction from handled queries
Lippert
Vendor case study, cognigy.com, captured Nov 11, 2026
Evidence for your decision: Cognigy
Source observations. Check the required plan and conditions before choosing.
Documented tasks
No reviewed task examples are available yet.
Choice criteria
Integration: ZendeskSourced observation
Plan: Unknown
Integrates Cognigy.AI with Zendesk Support, Chat, and Talk
Usage limit: Quota change review restricted to dedicated SaaSRecheck required
Plan: Unknown
Conditions: Only the documented product and scope; named plan and account permissions remain unknown unless explicitly stated.
Product: Cognigy
Setup and limits: Documented only; not_tested. No authenticated vendor operation executed.
Change requests can be reviewed only for dedicated SaaS installations. Changes to shared SaaS installations affect functionality and performance for all customers.
Questions about Agentforce and Cognigy
Which is used more, Agentforce or Cognigy?
Cognigy has more customers on usedby: 55 against 38 for Agentforce.
Do companies use both Agentforce and Cognigy?
Yes. 1 company uses both on usedby, including Nestlé.
Who uses Agentforce?
38 companies on usedby, each with the public page that shows it. See who uses Agentforce.
Who uses Cognigy?
55 companies on usedby, each with the public page that shows it. See who uses Cognigy.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.