Yuma22 customers
Used by 22 companies on usedby. 2 also use Cognigy. Compare Cognigy and Yuma
Source: yuma.ai, latest capture Oct 5, 2026.
5 of the 57 Cognigy customers on usedby also use another tool on this list. The tools most often used by the same companies are Yuma (2 shared, 22 customers in all), Parloa (1 shared, 36 customers in all), and Ada (1 shared, 35 customers in all).Latest check Oct 8, 2026: 641 of 665 public lines checked. Customer counts include every proof level, job-post signals included. Shared customers are counted on confirmed or observed lines on both tools.
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Cognigy customers also use another tool on this list
Yuma shares the most companies with Cognigy: 2 companies use both.
Ranked by shared customers
Tools of the same or a competing category, from another vendor, used by at least one company that also uses Cognigy. A shared customer has a confirmed or observed line on both tools.
| # | Alternative | Shared with Cognigy | Customers | Compare |
|---|---|---|---|---|
| 1 | Yuma | 2 | 22 | Compare Cognigy vs Yuma |
| 2 |  ParloaMostly Insurance & InsurTech (7) | 1 | 36 | Compare Cognigy vs Parloa |
| 3 |  Ada | 1 | 35 | Compare Cognigy vs Ada |
| 4 |  Maven | 1 | 23 | Compare Cognigy vs Maven |
Parloa36 customers
Used by 36 companies on usedby, 7 of them in Insurance & InsurTech. 1 also uses Cognigy. Compare Cognigy and Parloa
Source: parloa.com, latest capture Oct 3, 2026.
Ada35 customers
Used by 35 companies on usedby. 1 also uses Cognigy. Compare Cognigy and Ada
Source: ada.cx, latest capture Oct 5, 2026.
Maven23 customers
Used by 23 companies on usedby. 1 also uses Cognigy. Compare Cognigy and Maven
Source: mavenagi.com, latest capture Oct 5, 2026.
Other Customer Service Automation tools on usedby
Same category, with public customers, but no company named with Cognigy yet.
Switch signals
A company that left one vendor's page and appeared on another's.
No switch publishedA switch needs a departure from one vendor's page, seen on two checks in a row, and a dated arrival on another. usedby does not publish departures yet, so no switch shows here.
By industry
Which of these tools the companies on usedby use, by industry. Each row counts the companies of that industry on usedby that use at least one of these tools.
| Industry | Most used | Next | Companies |
|---|---|---|---|
| Fintech & Payments |  DevRev24% | Ada21% | 29 companies |
| DevTools & Infrastructure |  Pylon37% |  Assembled16% | 19 companies |
| Telecommunications |  Cognigy31% |  Sanas25% | 16 companies |
| Artificial Intelligence | Pylon40% |  Intercom33% | 15 companies |
| Insurance & InsurTech | Parloa50% | Cognigy21% | 14 companies |
Read the first row as: among the 29 Fintech & Payments companies on usedby that use one of these tools, 24% use DevRev. Shares can add up to more than 100% because some companies use two tools.
Questions about Cognigy alternatives
Which tool shares the most customers with Cognigy?
Yuma: 2 companies use both on usedby. Yuma has 22 customers in all. See who uses Yuma.
Do Cognigy customers use other tools too?
5 of the 57 Cognigy customers on usedby also use another tool on this list. Yuma shares the most: 2.
Which of Cognigy and its alternatives do Fintech & Payments companies on usedby use?
Among the 29 Fintech & Payments companies on usedby that use one of these tools, 24% use DevRev. Ada comes next, with 21%.
Which of Cognigy and its alternatives do DevTools & Infrastructure companies on usedby use?
Among the 19 DevTools & Infrastructure companies on usedby that use one of these tools, 37% use Pylon. Assembled comes next, with 16%.
How does usedby rank Cognigy alternatives?
Only tools of the same or a competing category, from another vendor, count. They are ranked by shared customers: companies with a confirmed or observed line on both tools, from public pages, most with a dated capture. Tools with no shared customer are listed apart. Customer counts include every proof level, job-post signals included.