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Sanas vs Sierra: who uses which

Customers, public proof and the companies that use both.

On usedby, 48 companies use Sanas and 50 use Sierra. 2 companies use both, including Vanguard and SoFi. Sanas leads among the Telecommunications companies on usedby that use either tool, Sierra among the Fintech & Payments companies.Latest check Oct 8, 2026: 98 of 98 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.

Who uses Sanas, Sierra, or both

Every company with a public proof for at least one of the two tools.

46

use only Sanas

2

companies use both

48

use only Sierra

46 companies use only Sanas, 48 use only Sierra and 2 use both, out of the 96 companies on usedby that use at least one of them.

48customers
24 confirmed 24 observed

Where it lands

Telecommunications4
Fintech & Payments2
Banking & Mortgages1

Newest customers

No new customer since tracking started on October 8, 2026.

50customers
37 confirmed 13 observed

Where it lands

Fintech & Payments5
Telecommunications3
Banking & Mortgages2

Newest customers

Virgin Media O2Sep 1 – Oct 1
CarMaxJun 14 – Aug 12
HomebaseJun 14 – Aug 12
Capital on TapJun 14 – Aug 12

Who uses both

Companies with a confirmed or observed line on both tools.

Companies that use both Sanas and Sierra
CompanyFirst public proof, Sierra
VanguardOn or before Jun 2026
SoFiOn or before Sep 2025

By industry

Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Sanas, Sierra or both: a share of the companies on usedby, not of the market.

IndustrySanas onlyBothSierra only
Telecommunications7 companies on usedby
57%0%43%
Fintech & Payments6 companies on usedby
17%17%66%

Sanas onlyBothSierra only

More common with Sanas

  • Telecommunications4 of the 7 Telecommunications companies on usedby that use either tool use Sanas.

More common with Sierra

  • Fintech & Payments5 of the 6 Fintech & Payments companies on usedby that use either tool use Sierra, 1 of them alongside Sanas.

Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

SanasSierra
Customersusedby, latest check Oct 8, 2026Sanas: 48 (24 confirmed, 24 observed)Sierra: 50 (37 confirmed, 13 observed)
Top industryusedby, latest check Oct 8, 2026Sanas: Telecommunications (4)Sierra: No clear lead
SecuritySanas: PCI DSS, HIPAA, SOC 2 (type not stated), ISO 27001, CSA STAR, HITRUSTtrust.sanas.ai, checked Oct 8, 2026Not checked yet
LanguagesSanas: Danish, Dutch, English, Finnish, French, French (Canadian), German, Italian, Polish, Portuguese, Portuguese (Brazilian), Spanish and 2 moresanas.ai, checked Oct 8, 2026Not checked yet
IntegrationsSanas: Genesys, Five9, NICE, Avaya, Zoomsanas.ai, checked Oct 8, 2026Not checked yet
WebsiteSanas: sanas.aiSierra: sierra.ai

What customers report

Results as the vendor or the customer published them, with the source and the date.

Sanas

37.5% reduction in AHT

TP

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

50% increase in converting hotel bookings

Wyndham

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

Sierra

Nearly 1,000 hours per month returned to exception handling and high-value work

RunBuggy

Vendor case study, sierra.ai, published Feb 3, 2026

Read the story

Time to live 6 weeks

Next

Vendor case study, sierra.ai, published Feb 25, 2026

Read the story

Questions about Sanas and Sierra

Which is used more, Sanas or Sierra?

Sierra has more customers on usedby: 50 against 48 for Sanas. Sanas leads among the Telecommunications companies on usedby that use either tool, Sierra among the Fintech & Payments companies.

Do companies use both Sanas and Sierra?

Yes. 2 companies use both on usedby, including Vanguard and SoFi.

Who uses Sanas?

48 companies on usedby, each with the public page that shows it. See who uses Sanas.

Who uses Sierra?

50 companies on usedby, each with the public page that shows it. See who uses Sierra.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.